Grace Tanner
Memphis,TN
Summary
*Talented laboratory professional offering advanced technical knowledge of dental appliances and production procedures. Methodical and well-organized with strong attention to detail and expertise in testing and enhancing devices to optimize fit. Open and clear communicator accustomed to handling high workload and meeting tight timetables. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
*Experienced Quality Assurance Coordinator with background in developing and implementing quality control systems to ensure consistent product excellence. Strong capacity for managing teams, coordinating audits, preparing reports and maintaining documentation. Proven ability to drive process improvements that increase efficiency and reduce errors. Demonstrated success in improving team performance through innovative training programs and clear communication of objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Coordinator
Memphis City Brewing Beverage
Memphis, TN
12.2023 - Current
- Performed comprehensive reviews of product specifications and quality assurance procedures.
- Developed and implemented Quality Assurance protocols to ensure compliance with safety standards.
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
- Ensured that all products meet established company quality standards prior to release.
- Created detailed reports on Quality Assurance activities for management review.
- Maintained accurate records of all Quality Control tests performed throughout the manufacturing process.
- Trained personnel on proper use of equipment and techniques used in Quality Assurance activities.
- Collaborated with engineering teams on the development of new products or processes in order to ensure compliance with established standards.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Collaborated with other team members to perform internal QA audits.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Trained and led staff on proper QA standards.
- Tested products to check each for defects and flaws to identify and correct quality issues.
- Made sure each product met industry regulations and standards.
- Kept records of quality reports and statistical reviews.
- Collected and analyzed production samples to evaluate quality.
- Provided technical support to production staff on matters related to Quality Assurance.
- Led staff education efforts on quality assurance (QA) and quality management policies, improving production outcomes.
Dental Technician Quality Supervisor
CadTech Dental Lab
Memphis, Tn
04.2014 - 08.2023
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Completed repairs on various types of restorations, monitoring work closely to maintain accuracy and meet patient needs.
- Inspected broken or out-of-date restorations for special specifications before repairing and making new ones.
- Completed different types of dentures, pmma 360’s, pmma LTP’s, Hader and Locator’s daily with great accuracy against prescriptions and patient needs.
- Monitored supply inventory, ordered more ahead of schedule to prevent lost time.
- Have repaired work benches, air lines, steam cleaners, etc. and stuck to strict preventive maintenance schedule to decrease lab costs.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Tested completed restorations for functionality before shipping them to patients or dental offices.
- Trained and supervised many dental technicians and dental laboratory bench workers.
- Adhered to specifications to craft well-fitting restorations.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Completed extensive wear tests to assess designs for long-term durability.
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Established inspection equipment to meet quality control standards.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in a Dental industry settings.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
- Served as point of contact for individuals seeking Dental Lab information and worked to resolve conflicts and product issues.
- Oversaw department by supervising daily operations, providing technical support and coordinating personnel.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Kept accurate and detailed records of personnel progress and productivity.
- Implemented policies and standard operating procedures for continuous improvement.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
Dental Technician
Tennessee Technology Center
Memphis, TNSkills
- Organization and Time Management
- Decision-Making
- Planning and Coordination
- PPE Compliance
- Training and Development
- Self-Motivated
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Cultural Awareness
- Active Listening
- Flexible and Adaptable
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Dependable and Responsible
- Critical Thinking
- Written Communication
- Maintenance and Repair
- Interpersonal Communication
- Quality Control Analysis
- Customer Service
- Visual inspections
- Audit Compliance
- Corrective Actions
- Relationship Building
Certification
- Dental Technician - Completed - December 2009
References
References available upon request.
Timeline
Quality Assurance Coordinator
Memphis City Brewing Beverage
12.2023 - Current
Dental Technician Quality Supervisor
CadTech Dental Lab
04.2014 - 08.2023
- Dental Technician - Completed - December 2009
Dental Technician
Tennessee Technology Center
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