Hi, I’m
Grace Tehe
Montclair
Summary
Results-driven Customer Service Representative with a proven track record in managing daily operations and staff training. Skilled problem-solver excelling in resolving customer complaints and ensuring satisfaction through effective communication. Recognized by peers as a hard-working professional dedicated to helping your team achieve its goals. Thoughtful leader with strong analytical abilities, taking full ownership of strategic thinking to identify and capitalize on opportunities for growth and efficiency. Expertise in analyzing complex data and developing effective solutions, bringing forward-thinking symmetry to organizations. Demonstrated success in elevating operational standards and improving overall team and business performance. Effectively communicates work expectations and company vision, setting and achieving measurable goals in demanding, complex work environments. Proven leadership skills inspire teams and capitalize on emerging opportunities, enhancing the business profile, reputation, and influence.
Overview
5
years of professional experience
Work History
New Hope Family Worship Center
NURSERY ROOM TEACHER
12.2020 - Current
Job overview
- Organized classroom activities to ensure that all students were engaged in learning experiences
- Implemented strategies to manage challenging behaviors in an appropriate manner
- Collaborated with other teachers on lesson plans and activities that would be beneficial for all students
New Hope Family Worship Center
WORSHIP TEAM MEMBER
12.2020 - Current
Job overview
- Promoted physical activity by organizing outdoor playtime sessions when weather permitted
- Encouraged positive social interaction among peers through playtime activities and group projects
- Assisted with basic needs of the children including feeding, changing diapers, potty-training and nap time routines
- Improved multitasking skills while coordinating multiple activities simultaneously during services
- Exhibited professionalism when interacting with church leaders and guest speakers at special events
- Strengthened organizational skills through managing scheduling of rehearsals and performance times effectively
- Broadened my network by collaborating with other churches' worship teams for joint concerts and workshops
- Mastered the art of songwriting and arranging music for live performances
- Practiced singing exercises and studied with vocal coaches to develop voice
New Hope Family Worship Center
DECORATOR
12.2020 - Current
Job overview
- Utilized artistic talents to create beautiful and uniquely decorated items
- Traveled to homes or venues to provide on-site consultations
- Selected and ordered materials, fabrics, furniture and accessories for decorating projects
- Worked with clients to determine needs and desires for projects
- Restocked and used supply items to eliminate waste and maintain lowest supply cost
- Prepared accurate estimates for labor, materials and other related costs associated with project
- Checked patterns to conform to dimensional data, blueprints and customer specifications
- Created mood boards illustrating various design concepts for clients
- Cleaned tools and equipment after each job was complete to ensure proper maintenance of supplies and equipment
- Positioned and glued decorative pieces in cutout sections of workpieces, following patterns
Grace Hairbraiding and spa
ASSISTANT MANAGER
03.2022 - 12.2024
Mount San Antonio
RECEPTIONIST/ CUSTOMER SERVICE
01.2020 - 02.2022
Job overview
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Coached and mentored new employees on company policies and procedures
- Assisted with new employee training and conducted performance reviews to track overall progress
- Tracked store inventories and replenished products according to demand
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Oversaw daily financial transactions and managed cash flow to support profitability
- Provided guidance and support to junior staff members during challenging situations
- Interviewed potential job candidates and made hiring recommendations to general manager
- Organized company merchandise and displays to increase brand awareness and product sales
- Monitored sales performance to identify potential areas for improvement
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Coordinated employee schedules according to staff availability and processed time-off requests
- Handled employee discipline and termination according to company policies
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Processed and prepared memos, correspondence and travel vouchers
- Issued and checked visitor badges to maintain workplace security
- Prepped meeting and training rooms for conferences and special events
Education
Mt San Antonio CollegeWalnut, ca
ASSOCIATE IN REAL ESTATE DEVELOPMENT
01.2023
University Overview
GPA: GPA 4.0
Montclair High schoolMontclair, ca
HIGH SCHOOL DIPLOMA
05.2020
University Overview
GPA: GPA 3.5
Skills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Time management
- Adaptability and flexibility
- Customer relations
- Team motivation
- Staff supervision
- Decision-making
- Staff management
- Staff training and development
- Team collaboration
- Task delegation
- Team building
- Retail operations
- Goal setting
- Multitasking Abilities
- Time management abilities
- Effective communication
- Self motivation
- Computer skills
- Reliability
- Excellent communication
- Attention to detail
- Positive attitude
- Problem-solving abilities
- Budget assistance
- Multitasking
- Orientating and training
- Customer service and satisfaction
- Graphic and media design
- Maintaining confidentiality
- Continuing education commitment
Languages
English
Full Professional
French
Full Professional
Certification
- OSHA Certified
- French Comprehension and Reading Advanced
- Spanish Listen Beginner to Advance
- First Aid
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- Microsoft Office Specialist (MOS) Certification
Accomplishments
- Supervised team staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ASSISTANT MANAGER
Grace Hairbraiding and spa
03.2022 - 12.2024
NURSERY ROOM TEACHER
New Hope Family Worship Center
12.2020 - Current
WORSHIP TEAM MEMBER
New Hope Family Worship Center
12.2020 - Current
DECORATOR
New Hope Family Worship Center
12.2020 - Current
RECEPTIONIST/ CUSTOMER SERVICE
Mount San Antonio
01.2020 - 02.2022
Montclair High school
HIGH SCHOOL DIPLOMA
Mt San Antonio College
ASSOCIATE IN REAL ESTATE DEVELOPMENT
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