Grace Toan Miller
Portland,OR
Summary
National Account Manager with proven expertise in account management and strategic sales at Glassdoor. Generated over $20M in sales revenue, consistently surpassing quotas. Demonstrated proficiency in data analysis and client relationship building to enhance revenue growth. Excelled in complex negotiations and upselling, delivering exceptional service to Fortune 500 clients and nurturing long-term partnerships.
Overview
11
11
years of professional experience
Work History
National Account Manager - Employer Branding
Glassdoor
Remote
04.2022 - Current
- Managed portfolio of 30 Fortune 500 clients, delivering exceptional service and growing accounts like Starbucks and Wells Fargo by over 200% year over year.
- Developed and sold brand advertising campaigns alongside annual subscription services to drive revenue.
- Generated over $20M in sales revenue, achieving peak performance with $3.49M in 2023.
- Analyzed customer data trends to formulate strategies for sustained revenue growth.
- Established strong relationships & collaboration with up to 10 Indeed counterparts through partner selling
- Supported clients throughout lifecycle in partnership with Customer Success teams.
- Identified and closed off-cycle upsell opportunities, aligning renewal packages with client objectives.
- Cultivated strong client relationships through regular travel and in-person meetings.
Executive Operations Manager
Guild Capital
Chicago, IL
04.2015 - 08.2026
- Managed office operations, including HR and IT, for 30 employees.
- Developed onboarding and training processes to enhance new hire integration.
- Structured HRIS and employee benefits to improve staff engagement.
- Coordinated logistics for events with up to 2,250 attendees for Guild Capital.
- Collaborated with Chairman of Board to support operational growth initiatives.
Enterprise Account Manager - Employer Branding
Glassdoor
Chicago, IL
04.2019 - 03.2022
- Managed sales cycle for acquiring new clients and expanding existing accounts.
- Exceeded annual quota during internal restructuring and transition to partner selling with Indeed.
- Led breakout sessions at the SMB offsite and Sales Kick-off on account prioritization, and organizing your book for annual success.
- Collaborated with three customer success representatives to nurture and grow accounts.
- Prioritized face-to-face client interactions, ranking as top traveler within tier.
- Achieved recognition as top brand advertising seller.
Senior Account Manager
Glassdoor
Chicago, IL
10.2017 - 03.2019
- Achieved top sales deals at SKO, earning recognition for outstanding performance.
- Received GRIT Award for significant growth in book of business.
- Consistently exceeded annual quotas exceeding $2.5 million.
- Facilitated internal enablement training for EMEA sales representatives in Dublin, Ireland.
- Secured first Global profile sale at Glassdoor, showcasing innovative sales strategies.
- Recognized for selling top SMB deal of the year, demonstrating market expertise.
Associate Account Manager
Glassdoor
Chicago, IL
08.2016 - 09.2017
- Managed over 200 partner accounts from initiation to annual renewal, driving year-over-year spend growth.
- Executed regular drip outreach campaigns to maintain consistent engagement with high-volume accounts.
- Chosen for hybrid account team, gaining exposure to Senior Account Management role through collaboration with top performers.
Education
Columbia College, Chicago
Chicago, ILSkills
- Account management and growth
- Data-driven sales strategy
- Executive presence
- Strategic planning
- Partner selling
- Client retention and upselling
- Prospecting and business development
- AI tools proficiency
References
References available upon request.
Timeline
National Account Manager - Employer Branding
Glassdoor
04.2022 - Current
Enterprise Account Manager - Employer Branding
Glassdoor
04.2019 - 03.2022
Senior Account Manager
Glassdoor
10.2017 - 03.2019
Associate Account Manager
Glassdoor
08.2016 - 09.2017
Executive Operations Manager
Guild Capital
04.2015 - 08.2026
Columbia College, Chicago
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