Grace Toran
Crisis Text Line
Lynnfield,MA
1
Certification
2
years of professional experience
Recent psychology graduate with healthcare and behavioral-health experience in patient communication, outreach, and interdisciplinary team settings. Brings strong writing, relationship-building, confidentiality, and communication skills. Seeking an entry-level healthcare communications, public relations, administration, or marketing-coordination role.
Work History
Volunteer
9 Months- Provided empathetic text-based support, active listening, de-escalation, and safety-planning assistance, ensuring adherence to established protocols and supervision to enhance client safety and well-being.
- Communicated clearly and calmly with individuals in emotional distress, maintaining privacy and documentation standards to uphold trust and confidentiality.
- Provided crisis intervention support through text-based communication, ensuring immediate assistance to individuals in distress.
- Utilized active listening skills to assess needs and provide appropriate resources during critical situations.
- Collaborated with team members to develop strategies for enhancing user engagement and response effectiveness.
Child Life Volunteer
1 Year 1 Month- Provided weekly psychosocial and activity-based support to 20+ pediatric patients across surgical, hematology/oncology, general, and intensive-care units.
- Built rapport with 100+ patients and family members through empathetic, age-appropriate communication and structured activities.
- Communicated behavioral and emotional observations to Child Life Specialists and interdisciplinary care teams to support coordinated care planning.
- Adapted communication style to the needs of patients, families, and hospital staff in a fast-paced healthcare environment.
Work Study Student
3 Months- Communicated with alumni by phone to enhance engagement and disseminate university updates, contributing to outreach initiatives.
- Established rapport and communicated professionally with diverse alumni and community members to foster relationships.
- Supported engagement goals by representing Syracuse University in a professional manner.
- Represented Syracuse University effectively, supporting outreach initiatives and promoting engagement goals.
Intern
2 Months- Supported daily administrative and patient-communication workflows in an outpatient psychiatry setting.
- Managed 50+ patient records weekly while maintaining HIPAA, privacy, and confidentiality standards.
- Communicated with 50+ patients through phone and digital platforms regarding appointments, status updates, and follow-up information.
- Collaborated with clinical and administrative staff to support organized, patient-centered care coordination.
- Gained working exposure to Epic electronic medical records and psychiatric care workflows, including assessment and treatment-planning discussions.
Education
Bachelor of Science - Psychology
- GPA: 3.9/4.0
- Graduated Summa Cum Laude
- Deans List and Invest in Success Scholarship recipient all four years
- Relevant course work: Health Psychology, Clinical Psychology, Developmental Perspectives in Medical Language, Research Methods
Skills
Interdisciplinary communication
Epic EMR
Patient advocacy
Interdisciplinary teamwork
Professional writing and documentation
HIPAA and confidentiality
Certification
Epic EMR (Electronic Medical Record System): Trained and credentialed within a psychiatry office, CPR certified through the American Red Cross
Community Service
Prevent Child Abuse America, Community service through philanthropy within Prevent Child Abuse America: Supported community service and awareness events focused on child welfare, prevention, and advocacy
Timeline
Volunteer
Crisis Text Line
11.2025 - CurrentRead More
Work Study Student
SU's Alumni Engagement Center
09.2025 - 12.2025Read More
Intern
Beth Israel Lahey Health Psychiatry
06.2025 - 08.2025Read More
Child Life Volunteer
Upstate Golisano's Children's Hospital
12.2024 - 01.2026Read More
Syracuse University
Bachelor of Science from Psychology
Read More