Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Trousdale

Aptos,CA

Summary

I love working with the public and meeting new people. I am very personable, outgoing, and work very well with others in any environment. I am a quick learner and a hard worker with over four years in customer service. I am seeking to broaden my knowledge and learn new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
12.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Hostess

Pete's Brewhouse
02.2022 - 12.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Director's Assistant

Lotus Educational Services Inc.
05.2018 - 12.2022
  • Helped coordinate and perform Mental Health First Aid and Suicide Intervention/Prevention trainings at schools and businesses in Northern California.
  • Completed payroll, kept office organized, managed the website, etc.

Shift Leader

MOD Pizza
12.2019 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

Associate of Science - Majoring in Pshycology

Shasta College
Redding, CA
05.2024

High School Diploma -

Shasta Highschool
Redding, CA
05.2021

Skills

  • Positive Mindset
  • Conflict and Complaint Resolution
  • Ability To Remain Calm Under Pressure
  • Strong Work Ethic
  • Time Management
  • Adaptability

Certification

  • Certified in ASIST (Applied Suicide Intervention Skills Training)
  • Certified in Youth Mental Health First Aid
  • Certified in Teen Mental Health First Aid

Timeline

Barista

Dutch Bros
12.2022 - Current

Hostess

Pete's Brewhouse
02.2022 - 12.2022

Shift Leader

MOD Pizza
12.2019 - 06.2022

Director's Assistant

Lotus Educational Services Inc.
05.2018 - 12.2022

Associate of Science - Majoring in Pshycology

Shasta College

High School Diploma -

Shasta Highschool

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Grace Trousdale