Grace Tulloch
Brentwood,MD
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
25
25
years of professional experience
Work History
Nurse Aide Assistant
CJ Health Services
03.2022 - Current
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Upheld infection control and prevention policies across different patient-facing areas.
- Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
Concierge
InterSolutions
01.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
Receptionist
HR Block
01.2016 - Current
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cook
ADELPHI NURSING HOME
04.2020 - 12.2022
- Managed opening and closing shift kitchen tasks.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Trained and supervised cooking staff to expertly meet daily needs.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Server
Olive Garden Restaurant
06.2017 - 12.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Inspected dishes and utensils for cleanliness.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
Server
CARLOINA KITCHEN
01.2019 - 03.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Inspected dishes and utensils for cleanliness.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
Server
JOES CRAB SHACK
04.2015 - 01.2019
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Inspected dishes and utensils for cleanliness.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
Sales Associate
Rainbow Shops
06.2009 - 02.2012
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
McDonald's Restaurant
01.2000 - 11.2001
- Welcomed customers and helped determine their needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
KB Toy Store
09.1999 - 01.2000
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Certification - Medical Assistant
Everest Institute
Silver Spring, MD02.2007
Skills
- Database Administration
- Pediatric Emergency Assessment, Recognition and Stabilization
- Activity Coordination
- Certified Medication Technician (CMT)
- Indirect Patient Care
- Medical office administration
- Supporting personal needs
- Infection Control
- Patient Management
- Electronic Charting
- Vital signs
- Personal Care Aide
- Medical Terminology
- CPR/AED
- Home Health Aide (HHA)
- Meal Preparation
- Home Care Aide
- Compassionate
- Reliable team player
- Warranty Service
- Recordkeeping strengths
- Scheduling
- Prioritization
- Bookkeeping
- Guest accommodations
- Marketing
- Project Oversight
- Cash Handling
- Item Pickup and Delivery
- Strong Work Ethic
- Interpersonal communications
- Guest Services
- Customer Service
- Excellent Multitasking
Timeline
Nurse Aide Assistant
CJ Health Services
03.2022 - Current
Concierge
InterSolutions
01.2022 - Current
Cook
ADELPHI NURSING HOME
04.2020 - 12.2022
Server
CARLOINA KITCHEN
01.2019 - 03.2020
Server
Olive Garden Restaurant
06.2017 - 12.2021
Receptionist
HR Block
01.2016 - Current
Server
JOES CRAB SHACK
04.2015 - 01.2019
Sales Associate
Rainbow Shops
06.2009 - 02.2012
Cashier
McDonald's Restaurant
01.2000 - 11.2001
Sales Associate
KB Toy Store
09.1999 - 01.2000
Certification - Medical Assistant
Everest Institute
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