Grace Upton

As a Guided Solutions Banker at Regions Bank, I worked remotely in the contact center, handling customer calls to address various banking needs. I provided solutions for opening and closing accounts, including deposit accounts, credit cards, and loans, while delivering exceptional customer service and ensuring prompt resolutions for account inquiries.

As a Personal Shopper and Stocker at Walmart, I assisted customers with online orders, ensuring timely and accurate fulfillment. I managed inventory and organized store layouts, optimizing product visibility.

● Oversaw the stocking of front-end displays and seasonal items, ensuring they were appealing and well-organized. Provided training and support to new team members on best practices for stocking and customer service.

● Traveled to various Walmart locations across Georgia to assist in restocking efforts and improve store performance.

● Collaborated with store teams to identify challenges and implement solutions for better inventory management and customer service.

● Utilized Walmart’s online system to fulfill orders, carefully picking and packing items for delivery or pickup.

● Maintained clear communication with customers regarding order status and substitutions, ensuring high satisfaction levels.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.