Grace Van Vliet
Old Saybrook,CT
Summary
Passionate about customer satisfaction and patient experience. Demonstrated leadership skills when covering management tasks when needed. Skilled in Microsoft applications and exceptional at customer service, I excel in fast-paced environments, demonstrating a keen ability to adapt and deliver results efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mirsinas
Mirsina
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager/Waitress
Edd's Place
01.2018 - Current
- Guarantee compliance with health and safety regulations
- Standardized food preparation techniques to verify quality service
- Developed employee training sessions to improve customer service skills
- Maintained records of all transactions for financial reporting
- Created attractive displays to showcase menu items
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service
Thai Orchid restaurant
01.2017 - 08.2024
- Provided excellent customer service to diners, taking orders, delivering food and drinks, and resolving any issues that arose
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift
- Worked as part of a team to keep the dining room clean and organized during busy hours
- Implemented and consulted with management regarding new menu items
- Worked a flexible schedule including evenings, weekends, and holidays
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Marketing Representative
Sea Tow
01.2019
Waiter
Rosemary and Sage
01.2021
Customer Service
TJ MAX
01.2020
Emergency Dispatch
Sea Tow
01.2019
Waiter
The Samurai Sushi Bar
01.2016 - 01.2018
Education
B.A - University Studies
University of Maine
Orono, ME05.2024
Skills
- Microsoft proficient
- Customer service
- Serving experience
- Food Preparation
- Data entry
- Computer skills
- Detail-oriented
- Excellent motor skills
- Identifying specimens
- Order of draw
- HIPAA laws
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Mirsinas
Mirsina
08.2024 - Current
Waiter
Rosemary and Sage
01.2021
Customer Service
TJ MAX
01.2020
Marketing Representative
Sea Tow
01.2019
Emergency Dispatch
Sea Tow
01.2019
Manager/Waitress
Edd's Place
01.2018 - Current
Customer Service
Thai Orchid restaurant
01.2017 - 08.2024
Waiter
The Samurai Sushi Bar
01.2016 - 01.2018
B.A - University Studies
University of Maine
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