Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Vargas

Selma,CA

Summary

Proven Property Management Expert with a track record of enhancing tenant satisfaction and streamlining operations at Nelson Homes. Skilled in property inspections and tenant relations, I significantly improved cash flow and reduced vacancies. My expertise in office administration and proactive problem-solving has led to notable achievements in efficiency and customer service satisfaction. Experienced with tenant relations, office administration, and property management software. Utilizes strong organizational skills and attention to detail to manage daily office tasks and support property managers. Knowledge of effective communication and problem-solving to ensure tenant satisfaction and smooth operations.

Overview

24
24
years of professional experience

Work History

Property Manager Office Administrator

Nelson Homes
05.2020 - Current
  • Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
  • Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
  • Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
  • Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
  • Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
  • Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
  • Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
  • Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
  • Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
  • Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
  • Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
  • Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled account files and produced monthly reports.

Tax Examiner

IRS
02.2001 - 09.2019
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Communicated with taxpayers in writing and by telephone.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
  • Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
  • Assisted in the implementation of new tax policies,

On-Site Property Manager

San Bruno Apartments
02.2012 - 04.2015
  • Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
  • Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
  • Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
  • Managed daily operations for optimal efficiency and costeffectiveness.
  • Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
  • Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
  • Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
  • Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.
  • Maintained detailed documentation of all incidents occurring at the property, providing clear records for future reference when needed.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Generated professional networks by engaging in professional, industry and government organizations.

Education

None - Business

Fresno State University
Fresno, CA

Diploma - Gender Studies

Selma High School
Selma, CA
06.1986

Skills

  • Tenant relations
  • Property Inspections
  • Scheduling and Planning
  • Eviction Procedures
  • Rent collection
  • Property Management Expertise
  • Marketing and Advertising
  • Building Maintenance Coordination
  • Fair housing compliance
  • Lease administration
  • Verbal Communication
  • Office Administration
  • Inbound phone call handling
  • Scheduling appointments

Languages

Spanish
Native or Bilingual

Timeline

Property Manager Office Administrator

Nelson Homes
05.2020 - Current

On-Site Property Manager

San Bruno Apartments
02.2012 - 04.2015

Tax Examiner

IRS
02.2001 - 09.2019

None - Business

Fresno State University

Diploma - Gender Studies

Selma High School

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Grace Vargas