Grace Vengelis
Morganville,US
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the service industry. Personable Guest Experience Specialist known for productive and efficient task completion. Specialize in customer service management, conflict resolution, and innovative problem-solving to enhance guest satisfaction. Excel in communication, empathy, and adaptability, ensuring memorable and positive experiences for all guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
VIO Med Spa
Shrewsbury, US
04.2024 - Current
- Managed appointment scheduling by proactively calling clients to confirm appointments, ensuring a smooth and organized calendar for the practice
- Responded to client inquiries regarding services and treatments, providing accurate information and fostering a positive customer experience
- Developed and maintained strong relationships with vendor representatives, facilitating effective communication and collaboration
- Promoted and sold service packages and memberships, contributing to revenue growth and enhancing client retention
Receptionist
Furey & Co
Monroe Township, US
01.2023 - Current
- Provided administrative support to staff members in a fast-paced environment
- Assisting all departments as a point of contact
- Maintain contact with clients and business associates
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Office Manager
Kaya Health & Wellness
Red Bank, US
01.2024 - 05.2024
- Communicated with patients and answered their questions, requests for appointments, and billing concerns
- Handled client correspondence and kept track of records to keep the office running smoothly
- Was in charge of client and personnel appointment scheduling and itinerary coordination
Education
Some college - Health Sciences
Brookdale Community College
Middletown Township, NJ07-2025
Skills
- Friendly and outgoing
- Conflict resolution
- Strong leadership capability
- Creative problem solving
- Customer service
- Communication skills
- Appointment scheduling
- Strong interpersonal skills
- Computer skills
- Zenoti Proficient
- Guest accommodations
Certification
- First Aid/CPR Certified
- Certified Natural Health Professional
Timeline
Guest Experience Specialist
VIO Med Spa
04.2024 - Current
Office Manager
Kaya Health & Wellness
01.2024 - 05.2024
Receptionist
Furey & Co
01.2023 - Current
Some college - Health Sciences
Brookdale Community College
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