Grace Vera
Wisconsin Dells,WI
Summary
Bilingual results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Great Wolf Lodge Resort
09.2023 - Current
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Trained newly hired sales team in upselling techniques.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
- Answered product questions and assisted customers in selection and checkout.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assistant Project Manager
Wild Bamboo
12.2021 - 07.2023
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Planned, monitored and analyzed project costs to meet financial goals.
- Documented project progress to fulfill project requirements and establish traceability.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Identified and resolved risks to minimize project disruption.
Visa Processing Officer- Internship
Ministry of Foreign Affairs and Migration
02.2021 - 11.2021
- Guided applicants through processes of obtaining visas and required documentation.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Communicated with people from various cultures and backgrounds on application process.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Master of Arts - Commercial And Sales Direction
UNIR
International University Of La Rioja At Spain03-2025
Bachelor of Applied Arts - International Relations
Ecotec
University At Ecuador03-2022
Skills
- Goal setting and achievement
- Inventory control
- Sales strategy development
- Store operations
- Customer service management
- Store organization
- Staff training and development
- POS terminal operation
- Leadership development
- Organizational skills
- Interpersonal skills
- Communication skills
- Analytical skills
- Time management abilities
Certification
- Supervisor Essential Program, American Hotel & Lodging Educational Institute at AHLEI - October 2024.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Agilysys - Hospitality Solutions
Oracle - MICROS Hotel Point of Sales System
Microsoft Office Suite
UKG PRO - Employee Administration System
UNIFOCUS - Timekeeping and scheduling system
Canva - Visual Suite
Timeline
Retail Supervisor
Great Wolf Lodge Resort
09.2023 - Current
Assistant Project Manager
Wild Bamboo
12.2021 - 07.2023
Visa Processing Officer- Internship
Ministry of Foreign Affairs and Migration
02.2021 - 11.2021
- Supervisor Essential Program, American Hotel & Lodging Educational Institute at AHLEI - October 2024.
Master of Arts - Commercial And Sales Direction
UNIR
Bachelor of Applied Arts - International Relations
Ecotec
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