Grace Vliet
Allentown,PA
Summary
Dynamic professional with three years of experience in human resources and customer service roles, dedicated to enhancing team efficiency through targeted training and streamlined communication. Proven track record in roles such as Parent Liaison and Assistant Manager, showcasing expertise in conflict resolution, relationship building, and community event coordination. Committed to fostering engagement and collaboration within teams, driving organizational success through effective interpersonal strategies. Eager to leverage skills in a new role prioritizing people-centric solutions and continuous improvement.
Overview
4
4
years of professional experience
Work History
Parent Liaison
Steel Cities Best
07.2025 - Current
- Cultivates and sustains strong relationships with over 50 families, enhancing parent engagement in programs and events by 30%.
- Coordinates workshops, meetings, and community events, improving communication and collaboration between families and staff.
- Streamlines communication processes, ensuring timely distribution of updates, schedules, and resources to all families.
- Cultivated positive and supportive relationships with community and family members to build productive academic environments that enhanced student engagement and academic performance.
- Strengthened parent-school communication by organizing and leading regular meetings, addressing concerns, and providing updates on school initiatives.
Team Member
Marshalls
10.2024 - 02.2025
- Maintained store organization and cleanliness, contributing to an enhanced customer experience.
- Engaged with customers by providing product information and resolving inquiries, while collaborating with team members for efficient stock replenishment and inventory control.
- Operated cash register with accuracy, processed transactions, and assisted in training new employees on operational procedures and customer service standards.
Shift Leader
Wayback Burgers
07.2023 - 10.2024
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards, contributing to improved service quality.
- Managed inventory by maintaining stock levels, minimizing waste, and overseeing daily cash handling procedures to maintain accurate financial records.
Assistant Manager
FYE
11.2021 - 12.2022
- Coordinated staff scheduling and developed training materials, improving team efficiency and enhancing the onboarding experience for new hires.
- Analyzed sales data to identify trends and adjusted merchandising strategies, aligning product presentations with customer preferences.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels and a clean, organized store environment.
Education
Associates - Criminal Justice
Northampton Community College
Bethlehem, PA01-2026
Skills
- Parental collaboration
- Event coordination expertise
- Family support advocacy
- Effective communication optimization
- Effective conflict resolution
- Customer service proficiency
- Collaborative teamwork
- Inventory control
- Training program creation
- Process improvement
- Effective customer engagement
- Effective relationship management
- Analytical problem-solving
- Technical documentation expertise
- Accurate recordkeeping
- Effective resource allocation
- Behavioral intervention strategies
- Efficient appointment management
- Understanding family dynamics
- Effective multitasking
- Effective communication techniques
- Proficient in Microsoft Office
- Proficient in computer applications
Timeline
Parent Liaison
Steel Cities Best
07.2025 - Current
Team Member
Marshalls
10.2024 - 02.2025
Shift Leader
Wayback Burgers
07.2023 - 10.2024
Assistant Manager
FYE
11.2021 - 12.2022
Associates - Criminal Justice
Northampton Community College