Grace Vogt
Quest Diagnostics
Springfield,MO
4
years of professional experience
Dedicated and detail-oriented Phlebotomy Support Technician Lead with extensive experience in venipuncture, specimen processing, patient care, and laboratory operations within a Level I Trauma Center. Recognized for strong troubleshooting abilities, adaptability, and effective communication while maintaining patient safety and laboratory compliance. Proven leader with experience training staff, coordinating workflow, monitoring performance metrics, and collaborating across departments to improve efficiency and quality of care.
Work History
Phlebotomist
4 Months- Collected blood samples using venipuncture and capillary techniques following established protocols.
- Ensured patient comfort and safety during procedures, addressing concerns promptly.
- Maintained accurate records of specimens and processed them for laboratory analysis.
Cox South — Phlebotomy Support Technician Lead
2 Years 4 Months- Lead daily operations of the phlebotomy support team while ensuring compliance with laboratory protocols and patient safety standards.
- Analyze and track weekly performance data to monitor departmental goals and identify opportunities for improvement.
- Troubleshoot workflow challenges and staffing needs to maintain efficient laboratory operations and quality patient care.
- Develop and coordinate weekly staff assignments, adapting schedules to accommodate changing operational demands.
- Train and mentor new employees in venipuncture, specimen processing, laboratory procedures, and order dispatching.
- Hold team members accountable to established performance, safety, and quality standards.
- Collaborate with laboratory leadership and interdisciplinary teams to resolve operational issues and implement process
Cox South — Phlebotomy Support Technician
1 Year- Performed venipuncture procedures safely and efficiently within a high-volume Level I Trauma Center.
- Processed laboratory specimens accurately and prepared samples for diagnostic testing.
- Collaborated with laboratory and clinical staff to optimize workflow and support timely patient care.
- Coordinated communication between departments regarding laboratory orders and patient care needs.
- Managed pending laboratory orders and ensured timely specimen collection and processing.
Cox South — Patient Safety Assistant
1 Year 8 Months- Monitored patient safety both in person and through tele-monitoring systems, helping maintain a secure care environment.
- Documented patient observations accurately within electronic medical records and communicated updates to nursing staff.
- Collaborated with registered nurses and multidisciplinary care teams to support patient safety initiatives.
- Utilized de-escalation techniques and compassionate communication to address patient concerns and reduce behavioral risks.
Education
High School Diploma
Skills
Venipuncture Proficiency
Troubleshooting & Problem Solving
Patient Care & Safety
Laboratory Safety Compliance
Attention to Detail
Effective Communication
Team Collaboration
Time Management
Adaptability
Task-Oriented
Staff Training & Mentoring
Leadership & Accountability
Punctual & Reliable
Timeline
Phlebotomist
Quest Diagnostics
02.2026 - CurrentRead More
Cox South — Phlebotomy Support Technician Lead
Cox South Hospital
10.2023 - 02.2026Read More
Cox South — Phlebotomy Support Technician
Cox South Hospital
10.2022 - 10.2023Read More
Cox South — Patient Safety Assistant
Cox South Hospital
02.2022 - 10.2023Read More
Logan-Rogersville High School
High School Diploma
Read More