Grace Volgmann
Milwaukee
Summary
Detail-oriented Patient Service Representative with expertise in patient scheduling, insurance verification, and HIPAA compliance. Demonstrated success in improving patient experiences while ensuring efficient workflow management. Strong organizational skills contribute to streamlined operations and enhanced service delivery.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Aurora West Allis Medical Center
West Allis
12.2024 - Current
- Collected patient information and verified insurance details for accuracy.
- Assisted patients with form completion and essential documentation.
- Coordinated with medical staff to relay critical patient information efficiently.
- Maintained organized reception area to enhance workflow.
- Resolved patient concerns by offering clear information and support options.
- Adhered to HIPAA regulations in managing confidential patient data.
- Inputted demographic data into electronic health record system to ensure accuracy.
- Scheduled appointments accurately using electronic health record system.
Patient Service Representative
Ascension Medical Group
Greenfield
11.2023 - 11.2024
- Greeted patients upon arrival to ensure positive experiences.
- Answered phone calls and directed inquiries to appropriate departments.
- Scheduled appointments accurately using electronic health record system.
- Collected and verified patient information, including insurance details.
- Coordinated with medical staff to relay important patient information.
- Resolved patient concerns by providing clear information and support options.
- Maintained clean and organized reception area for optimal workflow.
- Adhered to HIPAA regulations when handling confidential patient information.
Team Member
Target
Milwaukee
11.2021 - 11.2023
- Maintained clean workspace while assisting team in daily operations.
- Collaborated with colleagues to ensure efficient workflows and timely service delivery.
- Engaged with customers to identify needs and deliver excellent service.
- Supported inventory management by organizing stock and restocking shelves as necessary.
- Operated cash registers to process customer payments accurately.
- Followed safety protocols rigorously while handling materials and operating equipment.
- Participated in team meetings to discuss processes and provide constructive feedback.
- Adapted to changing tasks and priorities based on team demands.
nanny
Nanny Services
Milwaukee
10.2018 - 11.2020
- Supervised daily activities to ensure children's safety and well-being.
- Prepared nutritious meals and snacks tailored to dietary requirements.
- Organized educational games and activities to enhance child development.
- Established structured routines for homework, playtime, and bedtime.
- Communicated regularly with parents regarding children's progress and behavior.
- Assisted with transportation for school, appointments, and extracurricular activities.
- Managed light cleaning and laundry tasks related to children's needs.
- Provided emotional support and guidance to nurture a caring environment.
Education
High School Diploma -
Greenfield High School
Greenfield, WI06-2018
Milwaukee Area Technical College
Milwaukee, WISkills
- Patient scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Data entry
- Customer service
- Reception management
- Team collaboration
- Communication skills
- Medical terminology
- Conflict resolution
Timeline
Patient Service Representative
Aurora West Allis Medical Center
12.2024 - Current
Patient Service Representative
Ascension Medical Group
11.2023 - 11.2024
Team Member
Target
11.2021 - 11.2023
nanny
Nanny Services
10.2018 - 11.2020
High School Diploma -
Greenfield High School
Milwaukee Area Technical College
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