Grace Voyles
Wichita,KS
Summary
Versatile FOH & BOH Trainer with progressive experience at every level from dishwasher to server to cook. Understands total restaurant operations and food preparation techniques that result in satisfied and loyal customers. Thrives in bustling restaurant settings and models energy and hospitality with constant focus on food safety. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Certified Deli Trainer (FOH & BOH)
McAlister's Deli
Wichita, KS
09.2020 - Current
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Replenished tea, cleared empty plates, served condiments and other necessities during meal service.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Ensured compliance with health code regulations related to food storage temperatures.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Operated kitchen equipment safely, including slicers and blenders.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Team Member
REGAL WARREN THEATER (EAST)
Wichita, KS
05.2022 - 07.2022
- Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.
- Checked identification of patrons purchasing restricted-age tickets or items.
- Kept accurate records of ticket sales and concession stand purchases using POS systems.
- Greeted customers and provided them with information about movie showtimes.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
- Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
- Performed ushering duties and assisted handicapped customers with seating.
- Performed cash handling and register operations with accuracy and integrity.
Education
Skills
- Exceptional Customer Service
- Comprehensive Restaurant Experience
- Proficient in Food Service Operations
- Dynamic Leadership Abilities
- Collaborative Team Player
- Effective Time Management
- Expert Problem Resolution Skills
- Proficient in Cash Handling Techniques
- Positive Attitude and Energy
- Order taking accuracy
- POS Systems
Affiliations
- Digital Art
- Embroidery
- Baking
- Animal Shelter Volunteering
- Hiking
References
References available upon request.
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