Summary
Overview
Work History
Education
Certification
References
Timeline
OperationsManager
Grace Walton

Grace Walton

212 Cheshire Lane, Waynesboro,Virginia

Summary

Driven, multitalented Data Analyst with 5+ years of experience in a multitude of industries, including but not limited to: Data Science, Editorial/Writing, Education, and Information Technology. Problem solver with an analytical approach, optimistic and hard-working attitude, and always well-versed in current events and field research. Strong expertise in grammar and proofreading, SEO and professional writing techniques, in addition to Excel, SPSS, and other data software programs, User Acceptance Testing and a variety of computer environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Analyst & Technical Editor

Boyd Caton Group
Charlottesville, VA
12.2022 - Current
  • Active Public Trust Position
  • Collaborated with the Department of Transportation (DoT) and Federal Transit Administration (FTA) to gather, input, corroborate, and verify information for the National Transit Database (NTD). Collaborated with 150+ DoT agencies nationwide to compile incident data covering emergencies such as crises, medical emergencies, maintenance delays, and collisions. Ensured database security and efficiency by conducting analysis checks on uploaded NTD data.
  • Established and maintained ongoing communication with DoT agencies and supervisors, providing assistance for data uploading and addressing inquiries, and providing both technical and non-technical support, while serving as an intermediary between the FTA and reporters.
  • Utilized Excel, SPSS, and Python tools to streamline the process of reconciling, cleaning, and analyzing large datasets. Produced regular reports that showcased trends in analysis outcomes.
  • Compiled findings into comprehensive reports predicting future incidents and providing recommendations for resolving ongoing issues.
  • Created user documentation for various materials and developed how-to guides and instruction manuals.
  • Reviewed and edited technical documents for accuracy, clarity, consistency, and compliance with established standards. Edited text for grammar, punctuation, spelling, syntax, and other errors in accordance with company guidelines.

IT & Help Desk Technician

Boyd Caton Group
Charlottesville, Virginia
12.2022 - Current
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Conducted usability tests, identified software program areas for improvement, and resolved bugs and glitches. Compiled user feedback to generate detailed reports outlining acceptance test results before product release.
  • Skilled in the use of various testing tools like Selenium and JIRA to develop, optimize, and innovate testing programs with software expertise in Python and C++.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Mental Health Case Manager

Region Ten Community Service Board
Charlottesville, Virginia
10.2022 - 12.2022
  • Organized and managed client care by scheduling doctor’s appointments, making referrals, and connecting them with community resources.
  • Utilized effective interviewing skills to regularly conduct interviews and administer various assessments, such as Daily Living Needs Assessment (DLA), suicide prevention/risk assessment, crisis management evaluation. Conducted meetings with clients on an ongoing basis to discuss their needs and objectives.
  • Supported clients in accessing medical care, housing, insurance, and social benefits by guiding them through application processes for social benefit programs. Facilitated understanding of insurance policies and ensured consistent Medicaid coverage while advocating on behalf of clients.
  • Facilitated group therapy sessions to encourage communication and understanding among participants.
  • Tracked data related to client outcomes, program effectiveness, and service utilization rates.

Office Administrative Assistant

Fried Companies Inc.
Crozet, Virginia
01.2015 - 10.2022
  • Executed multiple writing tasks such as drafting memos, emails, reports, meeting minutes, manuals, and checklist sheets. Also handled general office duties including supply stock management and assisting higher-end staff for professional correspondence.
  • Edited and maintained financial Excel sheets, including wage data, reports, and more.
  • Managed office supplies, ordering new general supplies and technology items as needed, while monitoring product shipments to consumers and paperwork distribution to other offices.
  • Scanned and uploaded financial records into databases, prioritizing data security during the process. Assisted with payroll preparation by entering information accurately in cumulative documents.

Impact Data Analyst

National Humanities Alliance
Pittsburgh, PA
08.2021 - 01.2022
  • Utilized a combination of online and offline resources like databases, academic publications, expert advice, and interviews to conduct preliminary investigative research.
  • Managed administration and collection of virtual survey reports for 20+ US universities. Developed mastery in SurveyMonkey, Zonka, and SQL.
  • Transferred, cleaned, and organized raw data from surveys utilizing AI software like Aikko and Cleanlab; implemented data security tools (e.g., VPNs, encryption) to ensure data safety and user privacy.
  • Utilized Python and Jupiter Notebooks for qualitative data analysis, including tracking word count, identifying commonly used terms, and assessing the use of positive versus negative feedback. Examined overall trends, correlations, and statistical power of the results.
  • Produced diverse written reports, including APA-styled experimental reports, internal memos for senior management, and press release reports for general audiences.
  • Supervised a team of data analysts and provided guidance throughout projects. Managed timelines, tracked progress, and served as a liaison between the team and upper management.

Teaching and Research Assistant

Longwood University
Farmville, Virginia
08.2019 - 05.2020
  • Delivered instruction on diverse psychology courses encompassing Social Psychology, Consumer Psychology, and Introductory Psychology with some emphasis on Advanced Topics. Crafted exams and reading materials, and provided tutoring office hours, assisting students with classwork assignments and delivering targeted lectures to enhance exam preparation.
  • Assisted full-time staff in experimental research, including finding online sources, coordinating experimental procedures, scheduling participants for tests, and assisting in writing and submitting experimental reports to journals.

Education

Master of Arts - Literary And Cultural Studies

Carnegie Mellon University
Pittsburgh, PA
05-2022

Bachelor of Arts - English

Longwood University
Farmville, VA
05-2021

Bachelor of Science - Psychology

Longwood University
Farmville, VA
05-2021

Certification

  • Teaching English as a Foreign Language (TEFL) Certification - Awarded September 2022
  • Adult and Pediatric CPR/First Aid/AED Certification - Awarded October 2022

References

References available upon request.

Timeline

Data Analyst & Technical Editor

Boyd Caton Group
12.2022 - Current

IT & Help Desk Technician

Boyd Caton Group
12.2022 - Current

Mental Health Case Manager

Region Ten Community Service Board
10.2022 - 12.2022

Impact Data Analyst

National Humanities Alliance
08.2021 - 01.2022

Teaching and Research Assistant

Longwood University
08.2019 - 05.2020

Office Administrative Assistant

Fried Companies Inc.
01.2015 - 10.2022

Master of Arts - Literary And Cultural Studies

Carnegie Mellon University

Bachelor of Arts - English

Longwood University

Bachelor of Science - Psychology

Longwood University

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Grace Walton