Grace Watts
Springfield,IL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
3
3
years of professional experience
Work History
Coffee Shop Worker
Family Business
06.2024 - Current
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Monitored inventory levels, restocked supplies, and placed orders to maintain optimal stock levels.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
Babysitter
01.2023 - Current
- Communicated effectively with parents regarding children's progress and needs.
- Assisted with homework and educational tasks to support learning objectives.
- Maintained a clean and safe environment for play and learning experiences.
- Developed positive relationships with children, enhancing their social skills and confidence.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted in potty training and toilet hygiene.
Education
High School Diploma -
Pleasant Plains High School
Pleasant Plains, IL05.2028
Skills
- Active listening
- Problem resolution
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Store opening and closing
Timeline
Coffee Shop Worker
Family Business
06.2024 - Current
Babysitter
01.2023 - Current
High School Diploma -
Pleasant Plains High School