Grace Webster
Plymouth,MA
Summary
Dedicated, adaptable, and dependable individual with extensive experience in research and financial services. Delivered high-quality customer service while analyzing customer data to identify opportunities for improvement. Committed to contributing to organizations that prioritize a positive impact.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
Plymouth, MA
10.2024 - Current
- Achieved branch goals through effective collaboration with team members.
- Managed client relationships to boost customer satisfaction and loyalty.
- Educated clients on available financial products and services.
- Mentored new associates, facilitating smooth onboarding and training processes.
Telephone Research Interviewer
University of New Hampshire Survey Center
Durham, New Hampshire
06.2023 - 10.2024
- Conducted telephone interviews to collect data for multiple research projects.
- Documented detailed notes on respondent feedback and interview results for subsequent analysis.
- Addressed participant questions and concerns promptly and professionally during interviews.
Research Assistant
University of New Hampshire CCRC
Durham, NH
06.2023 - 05.2024
- Collaborated on study titled "Fourth National Survey of Internet & Technology Facilitated Child Exploitation (N-JOV4)".
- Conducted phone and email surveys with police personnel to collect data on child victimization cases.
- Analyzed case records and interpreted findings to enhance data evaluations in Qualtrics surveys.
Counter Clerk
Fire & Stone
Duxbury, Massachusetts
06.2021 - 08.2022
- Processed customer orders efficiently at busy service counter, ensuring accuracy and speed.
- Managed cash register operations, maintaining precise transaction records and balances.
- Trained new employees on service protocols and effective customer interaction techniques.
Education
Bachelor of Arts - Sociology
University of New Hampshire
NH05-2024
Skills
- Client relationship management
- Financial product expertise
- Adaptive learning strategies
- Customer service orientation
- Data collection techniques
- Team collaboration
- Time management skills
- Communication proficiency
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Telephone Research Interviewer
University of New Hampshire Survey Center
06.2023 - 10.2024
Research Assistant
University of New Hampshire CCRC
06.2023 - 05.2024
Counter Clerk
Fire & Stone
06.2021 - 08.2022
Bachelor of Arts - Sociology
University of New Hampshire