Grace Webster
Plymouth,MA
Summary
Results-driven financial services professional with experience supporting client needs, conducting research interviews, and gathering accurate data. Builds strong client relationships, explains financial products clearly, and contributes to branch goals through dependable teamwork, problem solving, and attention to detail.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Bank of America
Plymouth, MA
10.2024 - Current
- Provided tailored guidance on financial products and services, helping clients make informed decisions.
- Built and maintained client relationships, enhancing satisfaction and loyalty through personalized service.
- Collaborated with the branch team to achieve and surpass performance goals, contributing to overall branch success.
- Mentored and trained new associates, facilitating smooth onboarding and increasing team productivity.
Telephone Research Interviewer
University of New Hampshire ~ Survey Center
06.2023 - 10.2024
- Conducted telephone interviews for data collection, contributing to insights for multiple research projects.
- Documented detailed notes on respondent feedback and interview results, which facilitated thorough analysis.
- Addressed participant questions and concerns promptly and professionally, enhancing respondent experience during interviews.
Research Assistant
University of New Hampshire ~ Crimes Against Children Research Center
06.2023 - 05.2024
- Conducted phone and email surveys with police administration, investigators, and detectives to gather data on nationwide child victimization cases investigated by law officials.
- Analyzed case records and interpreted findings, integrating insights into Qualtrics surveys for comprehensive data evaluation.
- Collaborated on a study entitled “Fourth National Survey of Internet & Technology Facilitated Child Exploitation (N-JOV4)”.
Education
Bachelor of Arts - Sociology, Justice Studies, Medical Sociology
University of New Hampshire
Durham, NH05-2024
Skills
- Client relationship management
- Financial product knowledge
- Customer service excellence
- Team collaboration
- Communication proficiency
- Attention to detail
- Time management
- Adaptability
- Critical thinking
- Problem solving
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Telephone Research Interviewer
University of New Hampshire ~ Survey Center
06.2023 - 10.2024
Research Assistant
University of New Hampshire ~ Crimes Against Children Research Center
06.2023 - 05.2024
Bachelor of Arts - Sociology, Justice Studies, Medical Sociology
University of New Hampshire