Grace Whisenant

Plano,TX

Summary

Accomplished Sales Development Representative at GeniusVets, adept in account prospecting and customer retention, significantly enhancing client engagement through strategic marketing support and effective conflict resolution. Leveraged strong multitasking abilities and upselling techniques to surpass sales targets, demonstrating a keen ability to research new markets and collaborate with sales teams for optimal performance.

Overview

years of professional experience

Work History

Sales Development Representative

GeniusVets

03.2024 - Current

Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
Developed relationships with existing customers to increase sales opportunities.
Gathered customer requirements and provided product information to meet their needs.
Maintained an up-to-date database of prospects and clients.
Prepared weekly reports on sales activity for management review.
Provided timely follow-up after initial contact for further customer engagement.

Pharmacy Technician

CVS Pharmacy

Charlotte, NC

09.2021 - 03.2023

Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Provided customer service to patients by answering questions about medications and health-related topics.
Managed filing of prescriptions, both electronically and manually.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Verified accuracy of medication labels before they were dispensed to customers.
Received payment from customers and processed credit card transactions when necessary.

Manager

American Eagle Outfitters, Inc

Charlotte, NC

08.2020 - 09.2021

Created monthly reports for senior management summarizing operational performance metrics.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Analyzed customer feedback data to develop action plans for improving services offered.

Education

Bachelor of Science - Information Technology

Arizona State University

Tempe, AZ

05-2026

Skills

Account prospecting
Marketing support
Objection handling
New market research
Metrics monitoring
Cold-calling
Sales team collaboration

Multitasking Abilities
Upselling techniques
Evaluate leads
Sales Presentations
Customer Retention
Conflict Resolution
Promote products

Websites

https://www.linkedin.com/in/grace-whisenant-76a625219/

Timeline