Grace Wollemann
Pine Mountain Club,CA
Summary
Dynamic Human Resource Specialist with a proven track record at Pine Mountain Club Property Owners Association, Inc. Skilled in enhancing organizational growth through effective communication and streamlined processes. Demonstrated expertise in benefits administration and employee relations, fostering a collaborative environment while ensuring compliance with regulations. Committed to driving efficiency and employee satisfaction.
Experienced with accurately documenting meeting proceedings and maintaining comprehensive records. Utilizes organizational skills to ensure timely distribution of minutes and follow-up actions. Track record of effective communication and maintaining confidentiality in all tasks.
Diligent [Desired Position] with background in managing and documenting organizational meetings. Successfully recorded and maintained accurate minutes, ensuring compliance with all procedural requirements. Demonstrated strong organizational and communication skills in coordinating schedules and disseminating information.
Well-organized City Clerk proficient in overseeing research of agenda issues, records maintenance and general and special election administration. Thorough knowledge of municipal rules and regulations with familiarity in budgeting and report preparation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Confidential Recording Secretary & Human Resource
Pine Mountain Club Property Owners Association, Inc.
11.2005 - 06.2025
- Facilitated communication between members by promptly circulating approved minutes and relevant materials postmeetings.
- Improved information accessibility through the creation of a centralized database for all meeting materials, including agendas, minutes, presentations, and reports.
- Safeguarded confidential information by adhering to strict recordkeeping protocols and ensuring proper document disposal when necessary.
- Supported decision-making processes by tracking action items, deadlines, and providing timely updates on progress.
- Managed communications with external parties such as auditors or legal counsel regarding official correspondence or requests for records related to meetings held in confidence.
- Assisted in the preparation of annual reports by compiling meeting highlights, accomplishments, and key decisions made throughout the year.
- Enhanced meeting efficiency by organizing and distributing agendas and supporting documents prior to sessions.
- Developed rapport with committee chairs by offering professional assistance in developing their respective agendas based on action items from previous sessions.
Human Resource Specialist
Pine Mountain Club Property Owners Association, Inc.
11.2005 - 06.2025
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Coordinated with external training providers to offer specialized development programs for staff.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Enhanced internal communication strategies, resulting in improved information flow across departments.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Small Claims Administrtor
Pine Mountain Club Property Owners Association, Inc.
11.2005 - 06.2025
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Collaborated with legal teams on complex cases to ensure proper documentation and adherence to relevant laws and regulations.
- Built talented teams of [Number] claims administrators dedicated to timely and compliant resolutions.
- Spearheaded training initiatives for new hires, promoting best practices in claims administration.
- Improved internal communication, effectively liaising between various departments to resolve issues.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Negotiated disputed bills or invoices totaling up to $[Amount], achieving successful resolution.
- Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Abraham Lincoln High School
Philadelphia, PASkills
- Effective listening abilities
- Organizational growth
- Efficient typing speed
- Verbal communication
Timeline
Confidential Recording Secretary & Human Resource
Pine Mountain Club Property Owners Association, Inc.
11.2005 - 06.2025
Human Resource Specialist
Pine Mountain Club Property Owners Association, Inc.
11.2005 - 06.2025
Small Claims Administrtor
Pine Mountain Club Property Owners Association, Inc.
11.2005 - 06.2025
Abraham Lincoln High School
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