Grace XIAO

Full Stack Developer** of Ohio Sentencing Data Platform (QSDP) using React.js, Node.js, and MongoDB. Built real-time dashboards cutting report time by 30%. Delivered 4 major updates meeting 100% judicial compliance through agile collaboration with court testers.

Delivered quality guest services by explaining game rules and resolving visitor issues. Served as temporary supervisor, training new associates and optimizing team workflows. Managed conflict resolution between staff and guests while ensuring balanced workload distribution.

Experienced in K-12 math instruction and tutoring team management. Improved student test scores by 25% through customized lesson plans and gamification strategies. Led team of 8 tutors, reducing scheduling conflicts by 90% while maintaining 95%+ parent satisfaction.

Skilled in C#, ASP.NET, and SQL with experience optimizing e-commerce platforms. Boosted checkout success by 20% through payment gateway integration and improved mobile retention by 35% via responsive UI design. Adept at managing multiple projects while maintaining quality and deadlines. Strong communicator with a client-focused approach.