Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Zapien

San Angelo,TX

Summary

Dynamic EMT-Basic and seasoned retail supervisor with a proven track record at All American Ambulance and Sky Zone Trampoline Park. Excels in high-pressure environments, demonstrating exceptional problem-solving and time management skills. Achieved significant improvements in patient care and customer satisfaction through effective communication and adaptability. Along with being a Proactive professional with strengths in providing first aid treatment and life support care for sick and injured patients. Works well with team and provides clear and concise information to emergency medical personnel. Committed to staying abreast of emergency medical protocols and procedures to apply best practices.

Overview

5
5
years of professional experience

Work History

EMT-Basic

All American Ambulance
12.2023 - 11.2024
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Assessed patient conditions, maintaining calm demeanor in urgent situations.
  • Maintained up-to-date knowledge of protocols, procedures and medical advances.
  • Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Utilized ambulances and other vehicles to transport patients to medical facilities.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.

Cashier Supervisor

Budds Creek Motorcross Park
06.2019 - 08.2024
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Sales Associate

Gun Monkeys Armory
01.2023 - 12.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.

Drive-Thru Cashier

Roy Rogers
06.2022 - 11.2023
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Followed food safety and sanitation guidelines at all times.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Balanced cash drawer at beginning and close of shift.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed company policies and procedures regarding cash handling.

Cashier Floor Supervisor

Sky Zone Trampoline Park
03.2022 - 01.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Education

High School Diploma -

Classical Conversations Homeschool
Waldorf, MD
05-2024

EMT-B - Emergency Medicine

MFRI Southern MD
La Plata, MD
12-2023

Skills

  • Time management
  • Medical terminology
  • Health assessment
  • Infection control
  • Basic life support
  • Clear communication
  • Problem-solving
  • Calm under pressure
  • Stress management
  • Pediatric care
  • Adaptability and flexibility
  • Decision-making

Timeline

EMT-Basic

All American Ambulance
12.2023 - 11.2024

Sales Associate

Gun Monkeys Armory
01.2023 - 12.2023

Drive-Thru Cashier

Roy Rogers
06.2022 - 11.2023

Cashier Floor Supervisor

Sky Zone Trampoline Park
03.2022 - 01.2023

Cashier Supervisor

Budds Creek Motorcross Park
06.2019 - 08.2024

High School Diploma -

Classical Conversations Homeschool

EMT-B - Emergency Medicine

MFRI Southern MD

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Grace Zapien