Grace Zhao

Warehouse Workforce Optimization Initiative

• Led a strategic workforce optimization project aimed at reducing employee turnover and boosting warehouse productivity across multiple distribution centers (DCs).
• Conducted an in-depth analysis of turnover drivers, skill gaps, and operational bottlenecks unique to each DC.
• Developed and customized solutions tailored to the specific challenges and workforce dynamics of each location.
• Successfully persuaded key stakeholders—including HR personnel and executive leadership—to adopt and implement the localized strategies.
  

Warehouse Day-End Procedure Optimization

• Designed and implemented a Tableau dashboard to visualize key operational metrics, including departmental KPIs, inbound/outbound activity, and dock/yard utilization.
• Collaborated with cross-functional stakeholders to integrate the dashboard into daily warehouse routines and decision-making processes.
• Leveraged data insights to streamline day-end closing procedures, resulting in improved operational accuracy and time efficiency.
  

Dock and Yard Management System Implementation

• Played a key role in the implementation of a new Dock and Yard Management System across multiple distribution centers.
• Led end-user training sessions for warehouse staff, supervisors, and yard personnel, ensuring smooth adoption, and minimal disruption to daily operations.
• Oversaw go-live activities at multiple sites, managing issue escalation, on-site support, and post-launch stabilization.

• Negotiated 3PL/4PL contracts, reducing annual shipping costs by $1.5 million during the COVID era.
• Oversaw logistics operations across 17 ports in China, India, Turkey, Vietnam, and North America.
• Partnered with inventory and procurement teams to align demand, shipping, and inventory strategies.
• Built a vendor performance dashboard to track order fill rates and identify improvement areas.
• Established agile SOPs to manage disruptions caused by sudden demand surges, supply shortages, and global events.

• Managed import logistics across 17 ports from Asia, Europe, and North America.
• Coordinated with supply chain partners to navigate shipping constraints during COVID-19.
• Analyzed data from 200+ vendors to detect and resolve operational bottlenecks.

• Maintained strong relationships with supply chain partners (overseas/domestic vendors) to achieve desired service levels and lower overall costs.
• Communicated with internal/external partners for efficient problem shootings on a daily basis.
• Built and maintained accurate production databases to support data analysis and decision making.
• Analyzed ERP system data to provide forecast for major updates and issues to key stakeholders.

• Developed new products through collaborating with designers, sales and overseas vendors.
• Analyzed data to optimize production cost and scheduling.
• Maintained and monitor ERP system data to provide accurate forecasts to stakeholders.
• Maintained strong working relationships with internal/external partners to ensure smooth communication.