Grace A Davilmar
Elizabeth,NJ
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Attentive, hard working and high energy shift leader with 2 years of comprehensive experience overseeing and monitoring team members. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
2025
2025
years of professional experience
Work History
Customer Service Cashier
KFC Restaurant
Elizabeth, NJ
06.2020 - Current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Complied with all health and safety regulations while performing job duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
Restaurant Team Member
KFC
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Shift Manager
KFC
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
Education
High School -
Thomas A. Edison Career & Technical Academy
Elizabeth, NJ06-2022
Sociology - Medical Social Work
Kean University
Union County, NJSkills
- Creativity
- Strong work ethics
- Teamwork
- Observant
- Critical thinking
- Thrives in Fast-Paced Environments
Languages
- English
- Spanish
- French
- Haitian Creole
Activities
- Multicultural Club
(october 2020 - May 2022)
- Upward Bound Program
(September 2019 - June 2022)
- EOF Program
(September 2022 - Present)
- Haitian Association Club
(October 2024 - Present)
References
James Gamvas, (908) 737-3993
Timeline
Customer Service Cashier
KFC Restaurant
06.2020 - Current
Restaurant Team Member
KFC
Shift Manager
KFC
High School -
Thomas A. Edison Career & Technical Academy
Sociology - Medical Social Work
Kean University
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