Grace Adami
Kirkland,WA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Attentive Customer Service Representative with 7 years of achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Whidbey Coffee
04.2023 - Current
- Assisted with hiring, training and mentoring new staff members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Manager
Whidbey Coffee
12.2022 - 04.2023
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored security to protect employees, customers and property.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Lead Barista
Whidbey Coffee
11.2022 - 12.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Barista
Whidbey Coffee Company
04.2022 - 10.2022
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Host Lead
Lounge by TopGolf
11.2021 - 04.2022
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Relayed guest comments or suggestions to manager on duty for further action.
Customer Experience Manager
Michaels Co
11.2020 - 11.2021
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Created and managed social media campaigns to increase brand engagement.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
Education
Bachelor's degree - English
University of Washington
Seattle, WA04.2025
Associate of Science - Behavioral Health And Social Services
Lake Washington Institute of Technology
Kirkland, WA05.2022
Skills
- Leading Staff Meetings
- Team leadership and coaching
- Performance Improvements
- Schedule Management
- Goals and performance
- Advertising and marketing
- Customer Service Management
- Sales Tracking
- Merchandise planning
- Desktops, Laptops, and Mobile Devices
- Training Management
- Talent Recruitment
- Employee reviews
- Sales Expertise
- Shift Checklists
- Manage Contracts
- Microsoft SharePoint
- Microsoft Office
- Google Docs
- Maximizing Profitability
- Staff Training
- Employee Motivation
- Time Management
Certification
- CPR/First Aid
- Food Handler
- Driver's License
Assessments
- Attention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Teamwork: Interpersonal skills, Proficient, 04/01/22, Responding to challenging team situations at work
- Food service: Customer situations — Proficient February 2024 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Customer focus & orientation — Proficient February 2024 Responding to customer situations with sensitivity Full results: Proficient
- Sales skills — Proficient January 2024 Influencing and negotiating with customers
Volunteer Experience
Empowering Strides
- Dedicated volunteer for 8 years, actively supporting various programs and initiatives aimed at fostering empowerment and growth within communities.
- Taught children with disabilities to ride horses, facilitating an environment where they could develop physical and cognitive skills, enhancing their overall well-being.
- Demonstrated commitment to the organization's mission through consistent participation in events, fundraisers, and community outreach activities.
Scooter's Place, Non-profit Organization
- Volunteered for 4 years, engaging in hands-on support for the organization's initiatives aimed at improving the welfare of individuals in need.
- Contributed time and effort to various projects
Board of Director Experience
Empowering Strides, Non-profit Organization
- Served on the Board of Directors for over a year, contributing strategic insights and leadership to advance the organization's mission.
- Collaborated with fellow board members to develop and implement initiatives aimed at empowering individuals and communities.
- Played an integral role in decision-making processes, ensuring alignment with organizational goals and values.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith
Timeline
Store Manager
Whidbey Coffee
04.2023 - Current
Assistant Manager
Whidbey Coffee
12.2022 - 04.2023
Lead Barista
Whidbey Coffee
11.2022 - 12.2022
Barista
Whidbey Coffee Company
04.2022 - 10.2022
Host Lead
Lounge by TopGolf
11.2021 - 04.2022
Customer Experience Manager
Michaels Co
11.2020 - 11.2021
Bachelor's degree - English
University of Washington
Associate of Science - Behavioral Health And Social Services
Lake Washington Institute of Technology
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