Grace Ann Chastain
Hot Springs,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Real Esatate Title Team Manager
Master File, Inc.
10.2021 - Current
- Coordinated teams of researchers in different regions to perform meticulous property record analyses.
- Oversee the organization and deployment of field researchers in multiple regions to assure timely, accurate results for clients
- Increased productivity by refining processes, leading to quicker turnaround in title abstraction work.
- Instructed team in software systems and compliance regulations.
- Collaborate with cross-functional teams to resolve complex title issues and ensure smooth closing processes for clients
- Drafted memoranda to clients outlining mitigating factors, reducing potential claims.
- Oversaw staff compliance with guidelines, ensuring alignment with company policies and regulatory standards.
- Boosted project efficiency through streamlined communication.
- Monitored progress and managed obstacles effectively to meet deadlines.
- Provided timely updates to ensure client satisfaction.
- Boosted team output through agile project management methodologies.
Warranty Administrator
Gregg Orr Marine and RV
05.2021 - 10.2021
- Oversaw warranty claims process for various products, guaranteeing precise documentation.
- Worked across departments to boost efficiency in warranty services.
- Analyzed warranty data in depth to detect trends and propose proactive solutions for future problems.
- Achieved company cost savings through strategic vendor negotiations of warranty terms.
- Decreased claim balances dramatically, cutting down from above $250,000 to less than $10,000 within one month.
- Oversaw accurate recording and prompt submission of all warranty claims.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Executed thorough reviews of claim documents, addressing information gaps promptly.
- Ensured adherence to manufacturer guidelines by routinely auditing warranty work orders.
- Explained warranty benefits, which improved customer satisfaction.
- Initiated contact with insurance carriers to discuss policies.
- Alerted insurance agents and accounting departments regarding policy cancellations and changes.
- Ensured clear interaction between operations, finance teams while mediating with warranty and insurance entities.
Fianance, Service, and Office Administration,
Smart Motors
08.2004 - 08.2020
- Maintained operational continuity and success of our longstanding family business founded in 1906.
- Managed daily operations, scheduling, budgeting, and inventory for parts and service departments.
- Collaborated with F&I staff to maintain contract accuracy and regulatory compliance.
- Enhanced overall output by fostering cross-functional team interactions.
- Organized sessions aimed at enhancing employee expertise.
- Consulted for various departments during and after college and law school as needed.
- Organized filing system for efficient document and record retrieval.
- Managed and negotiated contracts for services and supplies ensuring cost-effectiveness.
- Delivered high-quality customer service, responding promptly to inquiries.
- Maintained high-quality output by effectively managing time under stringent deadlines.
- Managed interaction between teams to ensure smooth execution of key initiatives.
- Performed wide-ranging administrative, financial and service-related functions.
- Ensured documents maintained high standards of accuracy and grammar.
- Coordinated inter-departmental interactions for finance, IT, and marketing.
- Contributed to advanced and multifaceted assignments.
Debt Collection Law Clerk
Hosto and Buchan
06.2020 - 01.2021
- Reviewed legal considerations in debt collection cases, aiding attorneys.
- Filed various legal documents with meticulous attention to detail.
- Communicated effectively with clients, opposing counsel, and court personnel to facilitate the resolution of debt collection cases
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Implemented organized system after acquiring required documentation in compliance with various state laws for claim verification.
- Handled high-stakes assignments regularly by maintaining utmost reliability.
- Reviewed contracts, leases, and agreements for accuracy and adherence to laws.
- Joined client meetings with lead lawyers, obtaining broad exposure to different legal fields.
- Streamlined resolution processes with comprehensive analysis of various legal matters.
- Assembled data to create comprehensive legal drafts.
F&I, Service, Office Administration,
Smart Motors
06.2003 - 05.2018
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Addressed client inquiries promptly, ensuring high-quality service.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Processed purchase orders, service contracts and financial reports.
- Performed wide-ranging administrative, financial and service-related functions.
- Resolved complex issues effectively, aiding overall business direction.
- Worked in every dealership department in various positions while in college and law school.
- Proofread and edited documents for accuracy and grammar.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Created, prepared, and delivered reports to various departments.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Deposit, Loan, and Lease Account Executive
US Bank
02.2008 - 08.2010
- Consistently met and exceeded established goals for customer feedback, efficiency, and revenue.
- Achieved Pinnacle Award for excellence in sales and service.
- Applied active listening and problem-solving abilities to resolve complaints promptly.
- Partnered with various departments to elevate and streamline comprehensive site operations.
- Identified growth opportunities through consistent performance evaluations.
- Facilitated enrollment into new services.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Cultivated long-term partnerships with vital contacts, strengthening the company's esteemed status.
- Continually updated knowledge of products to enhance sales presentations.
- Achieved advantageous outcomes through successful contract negotiations.
- Enhanced processes for better client retention rates.
- Partnered with multiple functions to craft thorough marketing initiatives, driving higher brand recognition and income.
- Executed strategic product demos that highlighted relevant features and benefits aligned with clients' demands.
- Established and maintained strong connections with key clients to ensure repeat business.
- Ensured contract terms enhanced long-term partnership stability and financial gains.
President, Board of Directors
Historic Downtown Farmers' Market
02.2023 - Current
- Elected treasurer in February 2023
- Elected President in August 2024
- Streamlined financial reporting and organizational structure
- Maintain management structure resulting in increase in vendor participation by 40%
Education
J.D. - Law
UALR Bowen School of Law
Little Rock01-2019
Skills
- Report preparation
- Workload prioritization
- Document management
- Business development
- Business analysis and reporting
- Insurance underwriting
- Portfolio management
- Claims management
- Risk assessment
- Loan file maintenance
- Loan origination
- Adaptability
- Document analysis
- Document review
Timeline
President, Board of Directors
Historic Downtown Farmers' Market
02.2023 - Current
Real Esatate Title Team Manager
Master File, Inc.
10.2021 - Current
Warranty Administrator
Gregg Orr Marine and RV
05.2021 - 10.2021
Debt Collection Law Clerk
Hosto and Buchan
06.2020 - 01.2021
Deposit, Loan, and Lease Account Executive
US Bank
02.2008 - 08.2010
Fianance, Service, and Office Administration,
Smart Motors
08.2004 - 08.2020
F&I, Service, Office Administration,
Smart Motors
06.2003 - 05.2018
J.D. - Law
UALR Bowen School of Law
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