Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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GRACEANNE LAITURI

Grand Rapids,MI

Summary

Hardworking, out-going, and self-motivated worker who loves being the best employee and coworker possible. Has a love for the outdoors and exercise. Finds comfortability in social, fast paced environments and loves the challenge of connecting with others during the work day.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server, Draft Line Cleaner, and Tour Guide

Founder's Brewery
Grand Rapids, MI
01.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Cleaned the draft lines at all bars to ensure sanitary dispensing of beer with no off-tastes.
  • Learned and memorized Founder's company history, as well as beer knowledge.
  • Led groups through a tour explaining the history of the company, brewing methods, and how the different lines of production operated.

High Ropes Course Instructor (Seasonal)

Southwoods Camp
Paradox, NY
04.2022 - 08.2023
  • Provided safety briefings to all participants before and during the ropes course experience.
  • Inspected and maintained equipment on a daily basis, ensuring that it was safe for use by participants.
  • Adapted instruction methods based on individual needs or abilities of participants.
  • Actively promoted a fun yet challenging environment in which people could push themselves beyond their comfort zone.
  • Managed emergency situations should any arise during a ropes course session or activity.

Barista Shift Supervisor

No.Vi Coffee and Tea
Novi, MI
06.2020 - 02.2022
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Ordered products from suppliers when inventory was low or out of stock.
  • Scheduled staff shifts according to business needs.
  • Crafted and made drinks for customers.

Education

High School Diploma -

Howell High School
Howell, MI
06.2020

Some College (No Degree) - Buisness

Schoolcraft College
Livonia, MI

Some College (No Degree) - Business and French

Michigan Technological University
Houghton, MI

Skills

  • First Aid RTE/AED certified by American Red Cross
  • CPR and AED certified by the American Heart Association
  • Fluent in French
  • High Ropes Course Instructor Certified
  • Excellent Customer Service Skills
  • Leadership Experience Skills
  • POS System Operations

Certification

  • RTE and AED Red Cross Certified
  • French Fluency
  • Barista certification (skills and knowledge)

Languages

French
Professional

Timeline

Server, Draft Line Cleaner, and Tour Guide

Founder's Brewery
01.2023 - Current

High Ropes Course Instructor (Seasonal)

Southwoods Camp
04.2022 - 08.2023

Barista Shift Supervisor

No.Vi Coffee and Tea
06.2020 - 02.2022

High School Diploma -

Howell High School

Some College (No Degree) - Buisness

Schoolcraft College

Some College (No Degree) - Business and French

Michigan Technological University

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GRACEANNE LAITURI