Grace Anne Vertido
Aurora,CO
Summary
Consummate professional with 23 years of multifaceted financial experience. Demonstrates proven ability to perform under pressure in fast-paced, time-sensitive environments. Possesses strong written and verbal communication skills, engaging clients and management effectively. Excels in delivering professional presentations to clients, providing essential information for their financial decision-making process. Highly skilled in managing personnel teams professionally and effectively.
Overview
21
21
years of professional experience
Work History
Fraud Analyst II
First Western Trust Bank
01.2021 - Current
- Remediate fraud alerts from transaction monitoring system and escalate alerts as needed
- Conduct fraud and BSA investigations including SAR reporting
- Follow Fraud Investigation Protocol for suspected internal fraud and investigations and reporting
- Assist with the review and remediation of potential OFAC screening matches
- Assist with the client due diligence and enhance due diligence in accordance with the BSA Program
- Assist in the identifying and monitoring of high-risk clients and high-risk activities
- Assist in preparation for internal audits, and federal and state exams
- Identity areas of improvement and present recommendations related to the Fraud/BSA/AML program
- Collaborate with BSA Analyst and cross-train on BSA/AML related functions
- Participate in meeting, individually or in a group, to identify gaps within current practices
- Make recommendations for polices and procedures to meet current regulatory expectations
- Adapt to fraud software enhancements and any proposed laws and regulations
- Responsible for reviewing wire documentation for accuracy and completeness
- Closely monitoring all outgoing wires for potential fraud, including working with other departments to authenticate wires with originator
- Ensuring all wires have been properly authorized by doing call-backs with clients
- Following bank policies and procedures regarding 'risk analysis' of wires received thorough Ewire Queue
- Responsible for monitoring unclaimed wires ensuring timely resolutions and correction
- Identifying and reporting potential suspicious activity to BSA/AML officer
Bank Analyst II
First Western Trust Bank
01.2019 - 01.2021
- Verifying new business and personal accounts and account maintenance reviews to ensure compliance with USA Patriot Act and know "your customer policy"
- Cross training with different roles of Bank Operation Supports
- Processing monthly COLTAF/IOLTA remittance
- Actively selected, guided, mentored and trained employees in tools required for their job
- Handle all wire tracers that are processed within bank's procedures and controls
- Responding to tracers requesting confirmation of payment to beneficiary, cancellation of payment or amendments to original wire instructions
- Support to banker's and other departments for any wires needs.
Branch Manager
JP Morgan Chase Bank
01.2014 - 01.2019
- Regularly conduct in-person calls to existing clients
- Provided the best in client advice and service to ensure a seamless client experience throughout Chase
- Consistently exceeds revenue targets by 5% (annual goal $2 million) by developing effective strategies of cross-selling business products and discovering new areas of potential penetration
- Managed operational functions including loss control, compliance, and customer retention and audit standards
- Supervised, coached and developed all Tellers and Personal Bankers regarding policies, procedures, products, systems and daily banking transactions
- Ensured the branch team delivered high-level customer service and that the branch is operationally sound on a day-to-day basis
- Responsible for vetting, hiring and retaining employees
- Assisted management and bankers with pre-sales
- Solved customer transaction issues proactively
- Assisted Personal Bankers with loan filings and funding
- Positively contributed to sales and referrals for the branch
- Responsible for the cash vault, total cash deposits and all negotiable items
- Responsible for managing cash balances on the monthly basis
- Assisted management in operational functions such as loss control, compliance, customer retention and audit standards
- Provided superior customer service
- Built personal relationships with customers providing them with products & services that meet their ever-changing needs
- Proactively met with, new and existing clients, ensuring clients had a financial plan for their future
- If not, I assisted them in the development of a tailored financial plan, for their individual needs
- Each plan contained clear, concise and obtainable goals
- Managed the banks operational functions ensuring all bank policies, procedures, products, systems, and transactions were conducting in a lawful and positive manner
- Supervised a team of eight tellers and six personal bankers on a daily basis regarding all policies and procedures, ensuring all customers had a positive experience every time
- Introduced and promoted sales opportunities to business and consumer customers on a daily basis.
Assistant Branch Manager
JPMorgan Chase
01.2005 - 01.2007
- Managed operational functions including loss control, compliance, and customer retention and audit standards.
- Supervised, coached and developed all Tellers and Personal Bankers regarding policies, procedures, products, systems and daily banking transactions.
- Ensured the branch team delivered high-level customer service and that the branch is operationally sound on a day-to-day basis.
- Responsible for vetting, hiring and retaining employees.
Sales and Service Associate
JP Morgan Chase Bank
01.2005 - 01.2007
- Built personal relationships with customers providing them with products & services that meet their ever-changing needs.
- Proactively met with, new and existing customers, ensuring they had a financial plan for their future. If not, I assisted them in the development of a tailored financial plan, for their individual needs. Each plan contained clear, concise and obtainable goals.
- Managed the banks operational functions ensuring all bank policies, procedures, products, systems, and transactions were conducting in a lawful and positive manner.
- Supervised a team of eight tellers on a daily basis regarding all policies and procedures, ensuring all customers had a positive experience every time.
- Introduced and promoted sales opportunities to business and consumer customers on a daily basis.
Personal Bank/Teller Supervisor
JP Morgan Chase Bank
01.2004 - 01.2005
Education
Associate of Arts in Business Administration -
Hawaii Business College
01.2001
Skills
- Risk Analysis
- Adaptability
- Client Due Diligence
- Team Management
- Financial Analysis
- BSA/AML Compliance
- Regulatory Compliance
- Fraud Investigation
Timeline
Fraud Analyst II
First Western Trust Bank
01.2021 - Current
Bank Analyst II
First Western Trust Bank
01.2019 - 01.2021
Branch Manager
JP Morgan Chase Bank
01.2014 - 01.2019
Assistant Branch Manager
JPMorgan Chase
01.2005 - 01.2007
Sales and Service Associate
JP Morgan Chase Bank
01.2005 - 01.2007
Personal Bank/Teller Supervisor
JP Morgan Chase Bank
01.2004 - 01.2005
Associate of Arts in Business Administration -
Hawaii Business College
Awards
- Received an award two years in a row (2017 & 2019) for Overall Satisfaction in Customer Service Experience.
- Received certificate for Perfect Branch Audit two years in a row (2009 & 2011).
Awards
- Received an award two years in a row (2017 & 2019) for Overall Satisfaction in Customer Service Experience.
- Received certificate for Perfect Branch Audit two years in a row (2009 & 2011).
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