Grace De Leon
Visual Merchandiser
Suwanee,GA
Summary
Merchandising Professional
• Detail-oriented, team player with strong organizational skills.
• Specializes in representing consumer tastes and needs in retail markets.
• Experienced in developing effective visual displays.
• Passionate about consumer behavior and color and design theory.
• A Proactive Empath, with excellent communication and observational skills.
• Skilled in providing translation support for administrative interviews and student education.
• Seeking additional linguistic and cultural learning opportunities.
Presently seeking to apply to job opportunities for remote, work from home positions. Willing to learn any necessary new skills required for the job, under reasonable circumstances.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Display Coordinator
Havertys Furniture
12.2021 - Current
- Enhanced visual displays by incorporating innovative design concepts and materials.
- Collaborated with store management to develop impactful displays for seasonal promotions.
- Maintained consistency across multiple store locations through regular communication and collaboration with fellow Display Coordinators.
- Assisted in inventory management, ensuring optimal stock levels for featured products on display.
- Conducted ongoing evaluations of current displays, making adjustments as needed to optimize customer experience and sales performance.
- Maximized sales potential with eye-catching merchandise presentations in high-traffic areas.
- Implemented effective merchandising strategies, resulting in increased customer engagement and sales growth.
Assistant Teacher
Tabula Rasa The Language Academy
03.2019 - 01.2021
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teacher and administrators to enforce school policies and procedures.
Assistant Manager
Cato Fashions
01.2017 - 01.2018
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative, Technical Support
Convergys
12.2015 - 11.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
Education
Diploma in Psychology of Design Practices - Interior Design
Gwinnett Technical College
Lawrenceville, GA 10.2019 - 12.2020
GED -
Gwinnett Technical College
Lawrenceville, GA 2019.08 - 2019.08
Skills
- Product Presentation
- Creative Direction
- Sales Analysis
- Retail Operations
- Interior Design
- Space Planning
- Brand Identity
- Customer Experience
- Deadline Management
- Attention to Detail
- Visual Merchandising
- Multitasking
- Assembly Instructions
- Administrative Support
- Customer Satisfaction
- Proposal Sketching and Planning
- Sketch Designs
- Remote Video Conferencing
- Maintaining Clean Work Areas
- Graphic Design
- Style Recommendation
- Palette Creation
- Visual Representations
- Instructing
- In-Store Color Coordination
- Active Listening
- Office Support
- Display Set-Up
- Event Preparation
- Creativity and Adaptability
- Team Mentorship
- Microsoft Office
- Event Supervision
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You learn to speak by speaking, to study by studying, to run by running, to work by working; in just the same way, you learn to love by loving.
Saint Francis de Sales
Timeline
Display Coordinator
Havertys Furniture
12.2021 - Current
Diploma in Psychology of Design Practices - Interior Design
Gwinnett Technical College
10.2019 - 12.2020
GED -
Gwinnett Technical College
2019.08 - 2019.08
Assistant Teacher
Tabula Rasa The Language Academy
03.2019 - 01.2021
Assistant Manager
Cato Fashions
01.2017 - 01.2018
Customer Service Representative, Technical Support
Convergys
12.2015 - 11.2016
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