Responsible for customer support, investigation and resolution of customer claims including interviewing claimants and reviewing documents pertinent to these claims
As part of the investigation process, worked with and used A/R, billing, sales, traffic, material handling and QA to resolve claims
Also assisted in the claims reporting process and collections.
Office Manager
Glass Company
05.2018 - 07.2021
Accounts payable, accounts receivable, payroll, financial statements for taxes, customer service, daily bank entries, ledger entries and reconciliation and all other functions related to business operations.
Office Manager
Kerns’ Enterprises Electric
01.2012 - 12.2015
Accounts payable, accounts receivable, payroll, customer service, daily bank entries, ledger entries and reconciliation and all other functions related to business operations
Also assisted with various electrical jobs/projects.
Property Manager
Enterprises Property Management
01.2012 - 12.2015
Maintained an accurate ledger of paid/unpaid balances
Scheduled maintenances on properties
Troubleshoot issues with renters
Processing evictions
Interviewing applicants for properties.
Office/Business Manager
Bruellman Bin Moving
01.2010 - 12.2013
Accounts payable, accounts receivable, payroll, phone services, daily bank entries, ledger entries and reconciliation and all other functions related to business operations
Also assisted with various bin moving jobs/projects as needed.
Education
Associate’s in Business -
Iowa Western Community College
Clarinda, IA
05.2010
Skills
General Ledger Reconciliation
General Ledger Accounting
Accounts Payable
Journal Entries
QuickBooks
Accounts Receivable
Property Management
Account Reconciliation
Office Management
Payroll
Balance Sheet Reconciliation
Materials Handling
Interviewing
Budgeting
Handyman
Pricing
Customer service (10 years)
Customer support (10 years)
Proofreading
Organizational skills
Microsoft Office
Editing
Microsoft Excel
Communication skills
Typing
Bookkeeping
Front desk
Copywriting
Accounting software
Accounts payable
Customer relationship management
Medical terminology
Accounts receivable
Accounting
Windows
Human resources
Customer acquisition
General ledger accounting
HIPAA
Office management
Conflict management
Kronos
Account reconciliation
General ledger reconciliation
Property management
Quality assurance
SAP
Balance sheet reconciliation
Documentation review
Sales
Supervising experience
Physiology knowledge
Anatomy knowledge
Driving
Computer skills
Administrative experience
Microsoft Word
Time management
English
Microsoft Outlook
Microsoft Powerpoint
Office experience
Relationship management
Negotiation
Data analysis skills
Certification
Driver's License, 09/01/23, 10/01/28
Goals
My goals are to obtain and maintain a fulfilling career where I can apply my vast knowledge and business experience to promote growth and success within the company. I am highly motivated to make a difference, learn new things and become an asset.