Grace Dolly Suganya Antony Dhas
Plano
Summary
Technical Writer with 13+ years of experience managing all facets of technical writing, including requirement gathering, authoring, project management, and training.
Overview
17
17
years of professional experience
Work History
Documentation Manager
HCL Tech
11.2016 - 05.2024
- Modeled innovative solutions to respond to organizational needs.
- Interviewed support staff and quality assurance personnel to understand functionality for documentation needs.
- Created information architecture to format content and method of distribution.
- Oversaw performance of team of technical writers, assigned resources and updated management on projects.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Managed budgetary requirements for the documentation team while balancing resource constraints against project priorities.
- Improved documentation quality by implementing streamlined processes and standardized templates.
- Developed customized templates for various document types to ensure consistent branding and messaging across all materials.
- Ensured timely delivery of documentation projects through effective resource allocation and project management.
- Contributed to the success of new product launches by coordinating closely with product development, quality assurance, and marketing teams to create comprehensive documentation packages.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Converted documents from one application to another.
- Provided staff training and mentorship in preparing communication content for different media outlets.
Senior Technical Writer
Aricent
04.2009 - 06.2013
- Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
- Improved team productivity through effective project management, prioritizing tasks based on deadlines and resource availability.
- Received recognition from company leadership for excellence in delivering high-quality documentation under tight deadlines.
- Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
Technical Writer
Data Patterns India Pvt. Ltd.
06.2007 - 04.2009
- Proved successful working within tight deadlines and a fast-paced environment.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
Education
Masters in Communication Systems -
St. Xavier's Catholic College of Engineering
India, Chunkankadai05.2016
Bachelors of Electronics And Communication Engineering -
St. Xavier's Catholic College of Engineering
India, Chunkankadai05.2007
Skills
- Customer Focus
- Deadline Management
- Workflow Management
- Compliance Monitoring
- Content Management
- Meeting facilitation
- Teamwork and Collaboration
- Time Management
- Goal Setting
Accomplishments
- Expertise in overseeing comprehensive project support, encompassing estimation, scheduling, quality assessments, project monitoring, and training.
- Possess outstanding analytical and interpersonal abilities, dedicated to upholding the utmost standards of professional and personal excellence.
- Significant experience in managing a team of technical writers.
- Demonstrated expertise in producing technical documentation.
- Proficient in creating and reviewing technical manuals.
- Create illustrations to explain the service procedures.
- Responsible for ensuring deliverables' readiness in alignment with various phases of the Document Development Life Cycle (DDLC).
- Skilled in troubleshooting document issues, conducting peer reviews, and performing quality checks.
- Report the activities on a weekly basis.
- Estimate, organize self-work, and be involved in various project management-related activities,
- Perform Quality Assurance review for team deliverables to adhere to the standards and templates.
- Guide career development, which includes training opportunities for the team.
Timeline
Documentation Manager
HCL Tech
11.2016 - 05.2024
Senior Technical Writer
Aricent
04.2009 - 06.2013
Technical Writer
Data Patterns India Pvt. Ltd.
06.2007 - 04.2009
Masters in Communication Systems -
St. Xavier's Catholic College of Engineering
Bachelors of Electronics And Communication Engineering -
St. Xavier's Catholic College of Engineering
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