Gracee Bingman

• Collaborated with interdisciplinary team to provide patient- centered care and improve patient outcomes and satisfaction
• Assisted in the training of new patient care technicians, sharing knowledge of best practices to improve overall department performance.
• Received an award from being nominated by a patient for 'Excellence in Customer Service.'
• Checked patient vitals, blood sugar levels, EKGs, and obtained specimens to send to the lab
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Participated in job recruitment to encourage and advertise employment opportunities through ProMedica facilities

Neuro/ Ortho/ Trauma

• Collaborated with interdisciplinary healthcare teams to provide patient-centered, compassionate and personalized care to improve patient satisfaction
• Assisted in the administration of medications and ensuring accurate dosages for optimal patient outcomes using evidence-based practice.
• Developed trusting relationships with patients and families through empathetic communication and active listening.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.

• Entered data into database and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.