Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracee Ellis

WHITESBURG,GA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Atlas Development Corporation
08.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Manager

Plant Wasted
07.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Front Desk Receptionist

D-BAT Atlanta
05.2022 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Restaurant Team Member

Chick-fil-A
08.2018 - 03.2020
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Science - Health Professions

Georgia Highlands College
Rome, GA
05.2022

High School Diploma -

Saint Charles North High School
Saint Charles, IL
06.2019

Skills

  • Database Management
  • Quality Assurance
  • Travel Coordination
  • Invoice Processing
  • Office Administration
  • Spreadsheet Management
  • Microsoft Word
  • Customer and Client Relations
  • Microsoft Outlook
  • Payroll and Budgeting
  • Quickbooks
  • Spreadsheets
  • Office Equipment Maintenance

Timeline

Administrative Assistant

Atlas Development Corporation
08.2022 - Current

Front Desk Receptionist

D-BAT Atlanta
05.2022 - 08.2022

Manager

Plant Wasted
07.2020 - Current

Restaurant Team Member

Chick-fil-A
08.2018 - 03.2020

Associate of Science - Health Professions

Georgia Highlands College

High School Diploma -

Saint Charles North High School

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Gracee Ellis