Summary
Overview
Work History
Education
Skills
Timeline

Grace Harward

summerfield,FL

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and quick learning abilities at Darden to enhance customer satisfaction and streamline operations. My adeptness in food handling and sanitation, coupled with a knack for salesmanship, significantly contributed to improving service quality and operational efficiency.

Customer service professional with solid foundation in delivering top-notch service in dynamic and busy settings. Proven ability to handle multiple tasks efficiently while maintaining attention to detail and quality. Known for strong teamwork and adaptability, ensuring smooth operations and satisfied customers.

Overview

2026
2026
years of professional experience

Work History

To Go Server

Darden
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
  • Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
  • Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.

Assembly Line Worker

Chipotle
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.

Busser

Darden
03.2023 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Host

Linda Vista
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Host

Darden
03.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Education

Forest High School, Ocala, FL

Skills

  • Strong multitasking
  • Quick learner
  • Sense of urgency
  • Adaptable mindset
  • Phone etiquette
  • Order accuracy
  • Allergy awareness
  • Salesmanship
  • Cleanliness standards
  • Efficient packaging
  • Food presentation
  • Personal hygiene
  • Flexibility
  • Food handling
  • Sanitation standards
  • Tableside service

Timeline

Busser - Darden
03.2023 - Current
Host - Darden
03.2023 - Current
To Go Server - Darden
Assembly Line Worker - Chipotle
Host - Linda Vista
Forest High School - ,

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Grace Harward