Grace Elaine C Glasbrenner
Madison,WI
Summary
Dedicated and motivated young professional ready to apply education and interpersonal skills to a role within the legal profession. Experienced in customer relations, client intakes and interviews, and working with state statutes and filing systems, including Temporary Restraining Orders. Organized, hardworking, and excels at multitasking in detail-oriented, but fast-paced environments. Not afraid to ask for help and quick to learn.
Overview
3
3
years of professional experience
Work History
Operations Team Lead
University of Wisconsin-Madison
Madison, WI
05.2022 - 05.2024
- Served as a general first level advisor to answer technical financial aid questions and as a front desk liaison with the separate units across the Office of Student Financial Aid.
- Utilized several databases in order to give specific, detailed information while maintaining confidentiality regulations.
- Assisted in the hiring, onboarding, and supervision of 19+ Front Desk Associates.
- Assisted with the planning and facilitation of full Team Meetings for Front Desk Associates.
- Completed several projects for the Frontline Services Specialist including, but not limited to: organizing the Front Desk Associate schedule, completing and filing documents, and supervising the Front Desk Associate team.
Intern
ROSA (Restraining Order & Survivor Advocacy)
Madison, WI
12.2022 - 09.2023
- Assisted clients in the filing of Temporary Restraining Orders documentation at Dane County Courthouse in accordance with Wisconsin state statutes.
- Completed client intakes by phone & person, directing inquiries to appropriate staff members when needed.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
Office Assistant
CBI Fulfillment Services, LLC
Lincolnshire, IL
06.2021 - 09.2021
- Efficiently worked with confidential employee information for numerous multinational corporations while maintaining security protocols.
- Performed clerical duties such as filing, scanning, or routing documents and preparing outgoing mail.
- Completed all deadlines in a timely manner to streamline team operations and offered support to other team members when needed.
- Maintained an organized filing system of paper documents in compliance with office policy.
Education
Bachelor of Arts - Legal Studies
University of Wisconsin-Madison
Madison, WI05-2024
Bachelor of Arts - History
University of Wisconsin-Madison
Madison, WI05-2024
Minors/Certificates - Criminal Justice, ILS, And Leadership
University of Wisconsin-Madison
Madison, WI05-2024
Skills
- State Statutes and Filing Temporary Restraining Orders
- Legal Research
- Customer Service & Support
- Problem Solving & Resolution
- Team Supervision & Training
- Project Planning & Management
- Administrative Assistance
- Database Management
- File Organization & Confidentiality
- Formerly Certified in First Aid and CPR
Accomplishments
- Dean's List - Fall 2020, Spring 2021, Spring 2022, Spring 2023 and Good Academic Standing every semester
- Recipient of the Fund for Wisconsin Scholars (FFWS) merit scholarship
- Nominated (by Frontline Services Supervisor) as the University of Wisconsin-Madison Critical Thinking Student Employee of the Year
Affiliations
- Volunteered with BASES (Building Academic, Social, and Emotional Supports): Enhancing School-Based Supports for Young Homeless Children from Fall 2022 - Spring 2023: Community mentorship volunteer program.
- Volunteered with the Rape Crisis Center (now the Sexual Violence Resource Center) from Spring 2024 - today: social services organization that operates the National Sexual Assault Hotline.
- Volunteered with UW Madison Mentor Collective from Fall 2022 - Spring 2023: campus-wide mentorship volunteer program.
References
References available upon request.
Timeline
Intern
ROSA (Restraining Order & Survivor Advocacy)
12.2022 - 09.2023
Operations Team Lead
University of Wisconsin-Madison
05.2022 - 05.2024
Office Assistant
CBI Fulfillment Services, LLC
06.2021 - 09.2021
Bachelor of Arts - Legal Studies
University of Wisconsin-Madison
Bachelor of Arts - History
University of Wisconsin-Madison
Minors/Certificates - Criminal Justice, ILS, And Leadership
University of Wisconsin-Madison
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