Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracejoy Dolores

EVERETT

Summary

Dynamic Patient Service Specialist with extensive experience at Providence Medical Group Inc, excelling in insurance verification and patient confidentiality. Proven ability to enhance patient satisfaction through effective communication and organization. Recognized for multitasking under pressure, ensuring seamless appointment scheduling and registration management while fostering a compassionate environment for patients and families.


Overview

18
18
years of professional experience

Work History

Patient Service Specialist

Providence Medical Group Inc
10.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Lead Cashier

Lowes Home Improvement Stores
10.2021 - 10.2022
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed both cash and card purchases and returns.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Educated employees on register use, merchandising, and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Restocked and organized merchandise in front lanes.
  • Monitored areas for security issues and safety hazards.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.

Front End Manager

New Sagaya's Markets
07.2007 - 07.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping, and security.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Coached employees through day-to-day work and complex problems.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Evaluated employee performance and made recommendations for improvements.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Created, prepared, and delivered reports to various departments.
  • Reviewed financial reports and trend forecasts.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Recorded financial transactions and performed account reconciliations.
  • Maintained strong customer relations and effective customer service standards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Save High School
Anchorage, AK
05-2002

Skills

  • Insurance verification
  • Patient confidentiality
  • Appointment scheduling
  • Patient identity verification
  • Registration management
  • Patient check-in
  • Flexible schedule
  • Data entry
  • Patient registration
  • HIPAA compliance
  • Policy understanding
  • Multitasking and organization
  • Customer follow-up

Timeline

Patient Service Specialist

Providence Medical Group Inc
10.2022 - Current

Lead Cashier

Lowes Home Improvement Stores
10.2021 - 10.2022

Front End Manager

New Sagaya's Markets
07.2007 - 07.2021

High School Diploma -

Save High School

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Gracejoy Dolores