GRACE K. LY
Costa Mesa,CA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Erectile Dysfunction Counselor/Sales Rep.
Boston Medical Group
03.2024 - Current
- Dr. Daniel Ha/949-735-8451
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Product Knowledge: In-depth understanding of pharmaceutical products, indications, and contraindications.
- Root Cause Analysis (RCA): Experienced in identifying the root causes of quality issues and implementing corrective actions.
- Customer Relationship Management (CRM): Proficient in using CRM software to track and manage client interactions.
- Team Collaboration: Working with cross-functional teams, including marketing and medical affairs.
Manager
The Water Brewery
03.2021 - 05.2024
- Ian Daelucian/714-345-3033
- Filled water and provided assistance with transport to vehicles.
- Keyholder.
- Monitored and managed water production.
- Knowledge of holistic health, wellness, and nutrition.
- Knowledge of natural products, organics, non-GMO, and environmental issues.
- Functional knowledge of TWB's water and health benefits.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Interpreted data to identify trends and address problems.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Knowledge certification of Water and Bio Science.
- Monitored and adjusted controls to maintain optimal water quality.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Resolved customer-related incidences and documented resolved incidents to be relayed to upper management.
- Ensured opening and closing procedures and delegated tasks for optimal efficiency.
- Training new team members.
- Processed and assembled new products to inventory.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
Barista
Starbucks
01.2019 - 10.2021
- Tim/ 657-237-4215
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Movie Theater Attendant
Regency Theatres
04.2018 - 02.2019
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Provided exceptional customer service to promote positive movie-going experience.
- Performed routine inspections of theater to identify safety hazards.
- Troubleshot technical issues to maintain high-quality viewing experience.
Server
Ice Cubes
09.2017 - 01.2018
- Hillary Nguyen/714-917-5677
- Length of Employment: 3 months
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Server
Creamistry
01.2017 - 03.2018
- Bakri/949-245-9790
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor’s Degree - Human Communication Studies
California State University of Fullerton
Fullerton, CA05.2023
Associate of Arts - Communications Studies
Orange Coast Community College
Costa Mesa, CA03.2021
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06.2018
Skills
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Sales and Marketing
- Issue and Conflict Resolution
- Invoice Reconciliation
- Skilled in intake interviewing
- Client records management
- Treatment Planning
- Intake assessments
- Office administration
- Sexual health education
References
References available upon request
Certification
- CM - Certified Manager Certification
- Food Handler’s Certification
- ABC/RBS Alcohol Seller Server Certification
- Marine Naturalists Certification (10 month educational program)
- Reiki Level 1 Certification
Software Knowledge/Familiarity
- Windows
- MacOS
- Microsoft Word, Outlook and Excel Spreadsheets
- Square POS System
- Oracle Symphony POS System
- Chargify: Revenue Management Software
- Maxio: Billing and Subscription Management Software
- High Level: Marketing Platform
- Authorize.net: Payment Gateway Service Provider
- Nextiva: Cloudbased Communication Platform
- ADP Online: Payroll and HR Tech
Timeline
Erectile Dysfunction Counselor/Sales Rep.
Boston Medical Group
03.2024 - Current
Manager
The Water Brewery
03.2021 - 05.2024
Barista
Starbucks
01.2019 - 10.2021
Movie Theater Attendant
Regency Theatres
04.2018 - 02.2019
Server
Ice Cubes
09.2017 - 01.2018
Server
Creamistry
01.2017 - 03.2018
Bachelor’s Degree - Human Communication Studies
California State University of Fullerton
Associate of Arts - Communications Studies
Orange Coast Community College
High School Diploma -
Costa Mesa High School
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