Grace Leo Green

Positions include: Cashier, Intra-property Shuttle Driver, River Monitor, and Cooler Checker

• Demonstrated phenomenal customer service skills, and made customers feel welcome and at home.
• Was mentioned, by name, in a five star review of Texas State Tubes.
• Routinely worked long, labor intensive shifts in the Texas heat with little issue.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Helped customers complete purchases and locate lost items
• Mediated complex interpersonal conflict with ease and confidently deescalated multiple tense situations.
• Answered questions about store policies both in person and over the phone.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• TABC and Texas Food Handler Certified.
• Familiarity with espresso pulling, milk frothing, drink building, and extensive knowledge of coffee and coffee based drinks.
• Familiarity building a variety of coffee based cocktails, including espresso martinis and espresso martini flights, carajillos and Irish coffees.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
• Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
• Maintained a clean and organized workspace for optimal productivity and safety.

• Worked seven separate shows in the timeframe listed; "Die Fledermaus", "Sondheim on Sondheim" and "Ainadamar". "L'Enfant" and "M. Choufleuri," "Merry Widow," and "Cosi Fan Tutti."
• Helped actors and crew remain focused and attentive during shows.
• Built, placed and moved sets to match specific scenes.
• Helped with actor, scene and prop blocking.
• Maintained reference copies of production designs and distributed them.
• Prepared rehearsal studio by gathering set furniture, props and costumes.
• Worked with director to develop effective use of rehearsal times.
• Documented stage manager script suggestions.
• Worked backstage directing, managing, and cueing actors and musicians.

• Worked flexible hours across nights, weekends and holidays.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm working with children
• Developed and maintained courteous and effective working relationships.

• Worked diligently with peers to create fun, exciting presentations every week on a variety of LGBTQ+ topics.
• Organized many different LGBTQ+ themed events.
• Worked with No Place for Hate to keep Westwood High School certified as a safe space for LGBTQ+ students.
• Gained multitudes of experience collaborating effectively with others and creating a fun, safe environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team-building activities to enhance working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Prepared a variety of different written communications, reports and documents.