Gracelyn Floyd
Ruston,LA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using these skills to be the most teamworking and compassionate nurse in the future.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager on Duty
Ponchatoulas
Ruston, LA
11.2021 - Current
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
Waitress Supervisor
Ponchatoulas
Ruston, Louisiana
11.2021 - Current
- Resolved customer complaints in a timely manner with professionalism.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Calculated charges, issued table checks and collected payments from customers.
- Provided exceptional service to high volume of daily customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Retail Associate
Chessy's
Ruston, LA
09.2021 - 05.2022
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Handled returns and exchanges according to company policy.
- Ensured compliance with all company policies and procedures.
- Provided ongoing training for new staff members.
- Conducted regular stock counts to verify accuracy of inventory records.
- Assisted with special projects such as reorganizing the store layout or launching new products.
Education
Associate of Applied Science - Nursing
Louisiana Tech University
Ruston, LA03.2024
High School Diploma -
Hallsville High School
Hallsville, TX05.2019
Skills
- Active Listening
- Strategic Planning
- Teamwork and Collaboration
- Time Management
- Goal-Oriented
- Compassionate
Certification
- NDNQI Pressure Injury Certification 2/1/2021
Timeline
Manager on Duty
Ponchatoulas
11.2021 - Current
Waitress Supervisor
Ponchatoulas
11.2021 - Current
Retail Associate
Chessy's
09.2021 - 05.2022
Associate of Applied Science - Nursing
Louisiana Tech University
High School Diploma -
Hallsville High School
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