Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gracelyn Oshiro

Anchorage

Summary

Dynamic Shift Manager with proven expertise at Starbucks, excelling in cash handling and customer service. Recognized for enhancing operational efficiency and training staff to achieve high performance. Adept at conflict resolution and maintaining quality standards, consistently driving team success and customer satisfaction in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Starbucks
Anchorage
04.2024 - Current
  • Supervised daily operations to ensure efficient service and quality standards.
  • Trained and mentored new baristas on beverage preparation and customer service.
  • Managed cash handling and financial transactions during shift transitions.
  • Implemented store policies to maintain cleanliness and organization standards.
  • Assisted in inventory management, tracking supplies, and placing orders as needed.
  • Resolved customer complaints promptly to enhance overall satisfaction experience.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Reinforced rules to promote superior employee performance.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Ensured compliance with food safety regulations and quality standards.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Maintained cleanliness and organization of work area.
  • Identified needs of customers promptly and efficiently.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Observed and monitored utilization of equipment.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Set up and adjusted machines and equipment to produce pre-determined results.

Air Transportation Apprentice

Alaska Air National Guard
Anchorage
01.2024 - Current
  • Demonstrated in-depth understanding of requirements for international air transportation activities.
  • Verified proper load balancing for transportation safety and transport regulatory guidance.
  • Assisted in loading and unloading aircraft cargo efficiently.
  • Implemented procedures to maintain compliance with aviation regulations.

Swing Manager

McDonald's
Anchorage
04.2022 - 05.2023
  • Supervised daily operations ensuring smooth service during peak hours.
  • Trained and mentored team members on food safety and customer service practices.
  • Implemented quality control measures to ensure product consistency and safety standards.
  • Resolved customer complaints swiftly, maintaining a positive dining experience.
  • Monitored cleanliness and organization of the restaurant to uphold brand standards.
  • Monitored inventory levels to ensure adequate stock for customers' needs.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
  • Inspected all areas of the store regularly to ensure they were clean and properly stocked.
  • Implemented operational procedures to ensure compliance with company policies and safety regulations.
  • Trained workers to close skill gaps and improve overall productivity.
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Owned process of setting up, breaking down, and resetting operations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

High School Diploma -

Service High School
Anchorage
05-2024

Skills

  • Cash handling
  • Inventory management
  • Customer service
  • Training and mentoring
  • Quality control
  • Team leadership
  • Conflict resolution
  • Time management
  • Effective communication
  • Problem solving
  • Operational efficiency
  • Safety adherence
  • Performance improvement
  • Emergency response
  • Performance reviewing
  • Mentoring and coaching
  • Operations management
  • Decision-making
  • Staff training and onboarding
  • Documentation and reporting
  • Supply ordering
  • Staff motivation
  • Relationship building
  • Opening and closing procedures
  • Team building
  • Energetic and enthusiastic
  • Inventory controls
  • Shift checklists
  • Accurate money handling
  • Personnel management
  • Budget management
  • Work area inspection
  • Workforce training
  • Inventory control
  • Delegating work
  • Interpersonal skills
  • Payment processing
  • Policy administration
  • Risk assessment

Accomplishments

  • Graduated Navy Junior Officer Reserve Training Corps
  • Graduated Air Force Basic Military Training
  • Graduated Air Force Technical Training for Air Transportation

Certification

  • Alaska Host Certificate of Completion Customer Service Essentials
  • Municipality of Anchorage Food Handler
  • Certificate HeartCode BLS Online Portion

Timeline

Shift Manager

Starbucks
04.2024 - Current

Air Transportation Apprentice

Alaska Air National Guard
01.2024 - Current

Swing Manager

McDonald's
04.2022 - 05.2023

High School Diploma -

Service High School

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