Gracelyn Ostendorf
Santa Rosa,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Morning Baker/ Customer Service/Barista
Oliver's Market
08.2022 - Current
- I have a proven ability to follow recipes and company standards, ensuring all products are prepared accurately and efficiently
- With experience in managing baking activities, packaging, pricing, and stock organization, I optimize profitability while maintaining a clean, compliant environment
- My expertise in operating bakery equipment and knowledge of artisan breads, pastries, and cake decorating, combined with strong communication and organizational skills, make me a valuable team asset
- Check that all products were prepared according to company standards
- Consistently meeting daily production targets
- Effectively managed packaging and pricing strategies to optimize profitability
- Receiving, organizing, and stocking workstations and supplies
- Maintaining a clean and sanitary environment
- Operating various bakery equipment
- Weights and Measures standards
Grocery Stocker
Bohemian Market
01.2022 - 08.2022
- I am adept at front stocking and facing products to enhance visibility and accessibility for customers
- Moreover, I am diligent in cleaning and organizing duties, and the store environment is consistently tidy and inviting
- I am also experienced in handling weekly orders, managing recycling tasks
- Demonstrated proficiency in stocking and organizing beverage and dairy coolers, ensuring proper inventory management and product rotation by expiration dates
- Managed stock in various store areas, including chips, popcorn, freezers, and specialty aisles such as oils, vinegar, pickles, and salsas
- Skilled in front stocking and facing products to improve visibility and accessibility for customers
- Committed to maintaining a clean and organized store environment, ensuring a tidy and inviting space
- Experienced in handling weekly orders and managing recycling tasks efficiently
Sales Representative
Redwood Herbal Alliance
06.2021 - 01.2022
- I create a friendly and professional environment for customers, ensuring compliance with regulations and providing accurate information about cannabis products
- With expertise in online ordering and phone customer service, I offer personalized recommendations and address customer needs
- I also maintain a clean, safe store and manage tasks efficiently in fast-paced environments
- Create a polite and friendly environment for customers
- Check in IDs to ensure compliance with regulations
- Answer customer questions about cannabis products and usage
- Assist with inquiries related to online ordering
- Deliver accurate information to guarantee customer satisfaction
- Maintain a clean and sanitized store area to ensure safety and a welcoming atmosphere
- Provide excellent phone customer service by answering calls promptly and assisting with customer needs
- Assist customers with online ordering processes and address any related questions
- Offer guidance and recommendations based on comprehensive knowledge of cannabis products
IHSS Caregiver
In Home Support Services (IHSS)
01.2020 - 08.2021
- Household chores: Cooking, cleaning, laundry, and taking out the garbage
- Transportation: Accompanying clients to medical appointments
- Protective supervision: Observing the behavior of clients who are mentally impaired, or mentally ill, and helping to keep them safe from injury
Sales Representative
Alternative's Health
03.2020 - 01.2021
- I foster a polite and professional atmosphere for customers, ensuring compliance with regulations and offering accurate information about cannabis products
- I assist with online orders, provide personalized recommendations, and deliver exceptional phone support, addressing customer needs promptly
- Additionally, I maintain a clean and safe store environment, while leveraging strong organizational skills to manage tasks efficiently in fast-paced settings
- Verify IDs to ensure adherence to regulatory requirements
- Provide detailed answers to customer inquiries about cannabis products and usage
- Support customers with questions related to online ordering
- Ensure accurate information is shared to guarantee customer satisfaction
- Maintain a clean, sanitized store environment to promote safety and a welcoming atmosphere
- Offer exceptional phone support by promptly answering calls and addressing customer needs
- Guide customers through the online ordering process and resolve related inquiries
- Leverage extensive cannabis knowledge to offer tailored product recommendations
- Use budtender experience to suggest products that align with customer preferences
- Exhibit strong organizational abilities in reception and vendor-intake tasks
Customer Service Sales Representative
Sonic.net LLC
11.2019 - 02.2020
- Customer-focused professional with experience in assisting customers, answering calls, and qualifying customers for internet services seeking to leverage strong communication skills and product knowledge to provide exceptional service and support to clients
- Assisted customers in person and over the phone, addressing inquiries and providing information about internet services
- Greeted customers warmly and engaged in name exchange to establish a rapport and build positive relationships
- Qualified customers for internet services by understanding their needs and recommending suitable packages
- Signed up customers for internet, home phone, and TV services, ensuring a seamless process and customer satisfaction
- Built rapport for the company by highlighting available services and benefits to customers
- Engaged in self-training of company products and employee tools to stay updated with the latest information and enhance service delivery
- Responded to and resolved customer email questions and inquiries promptly and professionally, high levels of customer satisfaction
Bakery Customer Service/Barista
Oliver's Market
05.2016 - 09.2019
- Assist customers
- Answer calls
- Transfer calls
- Make latte drinks
- Bakes muffins, cupcakes, pastries, cinnamon rolls
- Makes breakfast sandwiches
- Makes various juice bar drinks, smoothies, juices, Wheat grass, Ice cream bars
- Designs and decorates various cakes and cupcakes
- Assist customers in any cake orders, large orders for weddings etc
- Check all product items on shelves and cold cases
- Make sure the department is well cleaned before leaving
Bakery clerk
Foodmaxx
01.2016 - 05.2016
- Bake bread rolls every hour
- Check and stock Shelves
- Check dates on product
- Assist customers with cake orders
- Make cakes, cupcakes, brownies, cinnamon rolls, pastries, and doughnuts
- Make sure the department is well cleaned before leaving
Cashier
Foodmaxx
03.2015 - 01.2016
- Answer the phone
- Transfer calls
- Assist customers
- Check out customer items in an efficient manner
- Remember more than 200 codes for produce
- Count and balance till
Utility clerk
Foodmaxx
09.2014 - 03.2015
- Assist customers
- Bag groceries
- Collect to go back items
- Collect carts
- Clean bathrooms and sweep store floors
Education
Graduate -
Elsie Allen High School
Santa Rosa, CA01.2014
Skills
- Strong sense of Responsibility
- Well organized
- Works well unsupervised
- Neat
- Efficient
- Thorough
- Prompt
- Reliable
- Positive attitude
- Ability to learn quickly
- Enthusiastic team member
- Extensive artistic background
- Gets along well with others
- Resourceful problem-solver
- Strong communication skills
Excellent customer service skills
- Interpersonal skills
- Ability to build rapport
- Self-motivated
- Food safety standards
- Sanitation practices
Certification
- RBS Certified [2022]
- Food Handler Certified [2022]
Phone
cell, (707) 683-9965
Timeline
Morning Baker/ Customer Service/Barista
Oliver's Market
08.2022 - Current
Grocery Stocker
Bohemian Market
01.2022 - 08.2022
Sales Representative
Redwood Herbal Alliance
06.2021 - 01.2022
Sales Representative
Alternative's Health
03.2020 - 01.2021
IHSS Caregiver
In Home Support Services (IHSS)
01.2020 - 08.2021
Customer Service Sales Representative
Sonic.net LLC
11.2019 - 02.2020
Bakery Customer Service/Barista
Oliver's Market
05.2016 - 09.2019
Bakery clerk
Foodmaxx
01.2016 - 05.2016
Cashier
Foodmaxx
03.2015 - 01.2016
Utility clerk
Foodmaxx
09.2014 - 03.2015
Graduate -
Elsie Allen High School
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