Gracelyn Pace

• Organized library shelves, materials and equipment in clear, alphabetized order.
• Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
• Answered questions from patrons and helped to find desired materials.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Answered emails and phone calls at the Reference desk, helping students to find the materials they needed either online or in our Reference center.
• Participated in numerous Microsoft Team calls one-on-one with Distance Students to help them learn to research and maximize usefulness of our online resources.
• Developed a great understanding of the Research process, how to customize to individual students' needs, and the variety of resources in the Library and our online website/databases.
• Worked efficiently alongside others within a very team oriented environment, creating work relationships and coming together to reach the common mission of the Library to serve students well through excellent service and Christlike care.

• Handled high-pressure situations with composure, continuing to provide excellent service even during busy shifts.
• Demonstrated strong multitasking abilities, balancing multiple tables and orders well.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm under pressure when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Constantly worked to clean and organize server areas to keep and improve the efficiency of using these areas while waiting on tables.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Demonstrated calmness and ability to make quick decisions and adaptations when dealing with a mistake or customer issue.
• Understood the significance of providing great customer service and fostering a great experience for customers.
• Demonstrated an ability to work well with others despite their differences in beliefs and tendency to start drama.
• Kept great relationships within the serving and restaurant team as a whole, even taking several coworkers to church and discussing the Gospel openly.
• Showed perseverance in character by continuing to show Christ in an environment that oftentimes promoted and generated the opposite.

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• Nominated and elected by peers for this year long leadership position within the House System for the College at Southeastern.
• Created a community within my group of students (was about 50 or so) by sending out group messages daily, informing students about events in a timely manner, and spending time with them both communally and individually.
• Planned events for both my House and the entire House System (100+) that required detailed planning, delegation, budget tracking and allocation, and communication with other leaders and the Student Life office.
• Created and shared a detailed calendar that informed students and staff/faculty about events happening within our House, the House System, and campus wide.
• Worked closely with a team of 4 other leaders for the entirety of the year, meeting weekly and leading most of these team meetings.
• Learned and demonstrated adaptability as plans quickly could go wrong/change and I would need to pivot in an efficient, effective, and calm manner.
• Demonstrated intentionality and creativity through both event planning and being in charge of the official House social media page.
• Effectively created attractive graphics that communicated the nature of, location, and date of various events.
• Learned to talk through and communicate frustrations with team members in a healthy, loving, and effective way.
• Learned to delegate tasks and information to the correct people while knowing what I could and needed to handle myself.
• Demonstrated growth regarding working within a team towards a common goal of fostering Godly community by creating events that brought others together and pointed to Christ.

• Answered telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions regarding school and campus.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Learned to answer questions and complete requests promptly when approached by a guest.
• Learned to make quick decisions and changes when needed to assist a guest or tend to different issues within the facility.
• Learned to handle the responsibility of working individually, many times at night or after office hours, with attention and care.
• Helped maintain an environment for students to hang out, share meals, and do school effectively.
• Worked on a team oriented staff that all had the goal of creating a good environment for students and guests that not only represented SEBTS well but Christ as well.

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory effectively, ensuring proper stock levels and efficient restock of merchandise.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Learned to work well in high pressure situations and remain calm while still efficient.
• Demonstrated effectiveness in making relationships with coworkers that allowed for proper upkeep of the store.
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
• Maintained clean sales floor and straightened and faced merchandise.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.