Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracelyn Papin

Saginaw,MI

Summary

Dynamic professional with a strong background in customer service and communication, exemplified during my tenure at MyMichigan Health. Proven ability to maintain records and prioritize tasks effectively, ensuring seamless call routing and support. Recognized for fostering positive environments and training team members, enhancing overall operational efficiency.

Overview

4
4
years of professional experience

Work History

Switchboard Receptionist

MyMichigan Health
02.2025 - Current
  • Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
  • Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
  • Exemplified versatility by stepping in as needed to support other team members during busy periods or absences.
  • Assisted in streamlining office operations by accurately directing calls to the correct personnel.
  • Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.

Educator

Lululemon
08.2023 - 02.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Cabin Keeper

Getaway House
01.2023 - 08.2023
  • Coordinated closely with housekeeping staff to ensure timely room preparations before guests arrival.
  • Ensured compliance with health, safety, and environmental regulations within the housekeeping department's operations.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Assisted in training new hires on housekeeping procedures, fostering a welcoming team environment.

Treat Team Member

Dairy Queen
05.2021 - 10.2022
  • Displayed strong communication skills when interacting with both coworkers and customers, fostering a positive work atmosphere.
  • Maintained accurate records of daily sales figures, providing valuable data for management decision-making processes.
  • Trained new team members on proper treat preparation techniques, company policies, and safety protocols.
  • Assisted in inventory management tasks, including tracking stock levels and placing orders for necessary supplies.
  • Managed time effectively to complete multiple tasks simultaneously while maintaining a high level of quality control.

Education

General Studies

Alpena Community College
Alpena, MI

High School Diploma -

Alpena High School
Alpena, MI
06-2022

Skills

  • Empathy and patience
  • Stress tolerance
  • Maintaining records
  • Work prioritization
  • Call routing
  • Calendar management
  • Customer service
  • Clear communication
  • Technical troubleshooting
  • Computer literacy

Timeline

Switchboard Receptionist

MyMichigan Health
02.2025 - Current

Educator

Lululemon
08.2023 - 02.2025

Cabin Keeper

Getaway House
01.2023 - 08.2023

Treat Team Member

Dairy Queen
05.2021 - 10.2022

General Studies

Alpena Community College

High School Diploma -

Alpena High School

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Gracelyn Papin