Gracelyn Peebles

• Streamlined financial aid processes by implementing efficient data entry and organizational techniques.
• Ensured compliance with federal and state regulations by meticulously reviewing financial aid documents for accuracy.
• Collaborated with team members on special projects to improve office efficiency and productivity.
• Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.

(Promoted annually from Camp Counselor → Assistant Camp Manager → Camp Manager)

• Leadership & Program Management: Oversaw daily camp operations, ensuring a safe, engaging, and well-structured environment for 70-100 campers per location. Assisted in planning and facilitating activities while supervising both campers and counselors to maintain a positive and safe camp experience.

• Behavioral & Crisis Management: Managed camper and counselor behavior, including conflict resolution and intervention across multiple sister sites. Worked closely with parents and staff to problem-solve issues while upholding policies and fostering a supportive environment.

• Operations & Logistics: Assisted with scheduling, budgeting, and inventory management for an 11-week summer camp. Coordinated across 3-4 locations for large events and specialty camps, ensuring smooth execution of programs while maintaining compliance with safety and operational standards.

• Deliver a welcoming and personalized guest experience by authentically greeting customers and assessing their needs through observation, body language, and verbal cues.

• Consistently meet and exceed sales targets by developing and implementing effective sales strategies, and proactively following up on leads.

• Optimize operations by streamlining sales processes and managing inventory, ensuring accurate stock tracking and timely replenishment to maintain product availability.

• Developed and executed targeted email campaigns to promote products and services, ensuring engaging subject lines and personalized content to increase open rates.

• Enhanced campaign performance, optimizing strategies to improve engagement and minimize unsubscribe rates.

• Collaborated with sales teams to align email marketing efforts with business goals, driving lead generation while managing multiple projects within deadlines and budget constraints.