Gracelyn Willett

To secure a full-time position as Claim Adjuster, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Physical Therapy Aide, Whitman Health and Rehabilitation Center, 2008, 2009
• Nursing Assistant Certified, Whitman Health and Rehabilitation Center, 2007, 2009
• Resident Assistant, Providence Mount Saint Vincent, 1997, 2002
• Preschool Teacher, Providence Mount Saint Vincent, 1997, 2001

• Activities Director, Weatherly Inn Kent, 11/2019, Present, Prepared and followed monthly calendar, adjusting to residents needs and situation, Encourage resident participation while respecting their freedom of choice, Demonstrated high level of communication skills and sensitivity to dementia residents, Reviewed staff annually
• Care Staff Coordinator, Weatherly Inn Kent, 04/2017, 11/2019, Trained, observed and mentored all new caregivers, Oversee and complete scheduling of 45 plus staff members, Ordered, monitored and maintained adequate nursing supplies, Communicated with staff, residents and family, Checked/audited flow sheets daily to assure completion and signature
• Resident Coordinator, Weatherly Inn Kent, 09/2014, 03/2017
• Manager, Dry Cleaning Solutions, 04/2013, 09/2014
• Sales and Service Specialist, Bank of America Georgetown Branch, 04/2012, 03/2013, Provided proactive sales activities of basic products while referring more complex requests (e.g. business accounts, mortgages to an associate with more in-depth expertise), Responded to customer inquiries and concerns and created customized solutions, Quoted rates, terms and programs for loan customer requests, Processed loan payments, requested pay-off amounts, overpayment refunds on behalf of clients, Performed basic account maintenance including monitoring, blocking, issuing debit and credit cards, Processed stop payment requests, check holds, including releasing holds as appropriate, Received Platinum Professional Teller Award - first semester 2012, Received Gold Award - Alaska Card Promotion, August 2012
• Sales and Service Specialist, Bank of America Colfax Branch, 07/2008, 04/2012, Processed transactions accurately, building customer confidence and trust, Handled the branch cash supply including ordering and shipment, Opened deposit accounts and sold financial products (credit cards, CD's, IRA's, vehicle loans), Responsible for monthly staff scheduling, Received Professional Teller Awards - 10/2010; 3/2011; 9/2011
• Part-time Data Researcher, LexisNexis Risk Management, 06/2002, 03/2015, Accurately collect and report judgment information supplied by the King County Judicial System
• Part-time Personal Financial Analyst, Primerica, 2003, 2005, Conducted presentations detailing the various benefits of term life insurance, Prepared and sold insurance policies
• Office Manager, Magcalas Properties- Philippines, 1992, 1996, Responsible for signing contracts regarding the sale of property to lots to buyers, Performed regular office duties such as filing documents, answering phones, greeting clients

• Kathy Harrison, (360)649-4878, Direct Supervisor, 2017, 2019
• Sherry See-Tower, (253)259-5006, General Manager, 2014, 2022
• Milcah Agaba, (253)228-0135, Health Service Director