Gracelyn Yeboah
Bronx,New York
Summary
Passionate and motivated Student Affairs professional seeking to bring out the best in every student through advocacy, intentionality, active listening and effective directive outlines which aid in student success. Sensitive to student needs and development. Dedicated to streamlining processes and trainings to strengthen and build dynamic and high-performing student success-focused staff groups.
Overview
8
8
years of professional experience
Work History
COVID-19 Quarantine Case Manager
University At Buffalo Campus Living
Buffalo, N.Y
02.2021 - 02.2022
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
Assistant Hall Director
University At Buffalo- Campus Living
Buffalo, N.Y
08.2020 - 02.2022
- Shared supervision of up to 18 Paraprofessional Staff, assisting RHD/CD in resolving personnel issues
- Facilitated growth and development of individual staff members and promoted team dynamics.
- Selected, trained, and evaluated resident assistant and desk worker staff.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitor implementation and compliance with regulations to achieve objectives.
- Managed hall council and paraprofessional hall programming budget.
- Conducted monthly individual meetings with Paraprofessional Sta to develop and review goals/outcomes achieved, discuss issues, recognize contributions, and provide and solicit feedback.
- Met with students in violation of Campus Living and university rules, adjudicated cases, and sanctioned students.
Hall Council RHA Advisor
University At Buffalo- Campus Living
Buffalo, N.Y
08.2020 - 02.2022
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management, and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Worked with hall council members in creating, facilitating, and implementing Campus Living programs.
- Served as liaison between student leaders and Campus Living staff.
- Developed and implemented quarterly hall council executive board retreats.
- Served as resource and referral agent for students and staff with focus on student success.
- Completed area-wide learning outcome-driven programs.
Student Achievement Program Graduate Assistant
Buffalo State College
Buffalo, N.Y
08.2021 - 12.2021
- Worked with Director of Student Achievement Programs to select, train, and supervise all student
assistants working in student achievement programs office. - Participated in recruitment, marketing, and training for all student achievement programs overseen
by Director of Student Achievement Programs. - Worked collaboratively with faculty and staff to implement all student achievement programs
to improve student success. - Developed supplemental instruction training programs to aid in student success.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Assistant Secretary
Student Leadership & Engagement-SUNY Buffalo State
Buffalo, N.Y
09.2019 - 05.2020
- Assisted in creating programs for thedevelopment of multicultural and diversity affairs.
- I was tasked with coming up with processes that will help utilize SUNY Student Advocacy resources through University Student Government (USG).
- Served as an immediate desk contact for student leaders in day-to-day affairs in the office.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Received and routed business correspondence to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
President- Resident Hall Association
SUNY Buffalo State
Buffalo, N.Y
09.2019 - 05.2020
- Designed & scheduled events for the students living in the halls.
- Ensured conducive living environments for students in campus housing through collaborations with Residence life and University Police.
- Served as student liaison and ambassador, promoting the educational mission of SUNY Buffalo State.
Resident Assistant
SUNY Buffalo State
Buffalo, N.Y
08.2017 - 01.2018
- Provided campus information and resources to students daily.
- Designed educational and recreational events to promote community inclusiveness, student health and residential safety.
- Worked closely with fellow RA's and supervisors to ensure optimal workflow.
Group Leader
Phipps Neighborhoods
Bronx, N.Y
11.2015 - 08.2017
- Worked with IS 313 School of Leadership Development to empower students to be academically sound and inter-personally intelligent.
- Led extra-curricular classes to improve student engagement and retention
- Provided tutoring in Science, Math, and English Literature to achieve their academic quota.
- Saved as Case Load Manager and housing liaison for students of low income neighborhoods
- Trained new team members by relaying information on company procedures and safety requirements.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
Education
Master of Education - Higher Education Student Affairs
University At Buffalo
Buffalo, NY06.2022
Bachelor of Arts - Political Science
SUNY Buffalo State
Buffalo, NY08.2020
Bachelor of Arts - Sociology
SUNY Buffalo State
Buffalo, NY08.2020
Skills
- Personable and Approachable
- Team Management Skills
- Creative Problem Solving
- Culturally-sensitive
- Clear Verbal and Written Communication
- Analytical Thinking
- Attention to Details
- Program Development
- Crisis Intervention
- Conflict Resolution
Timeline
Student Achievement Program Graduate Assistant
Buffalo State College
08.2021 - 12.2021
COVID-19 Quarantine Case Manager
University At Buffalo Campus Living
02.2021 - 02.2022
Assistant Hall Director
University At Buffalo- Campus Living
08.2020 - 02.2022
Hall Council RHA Advisor
University At Buffalo- Campus Living
08.2020 - 02.2022
Assistant Secretary
Student Leadership & Engagement-SUNY Buffalo State
09.2019 - 05.2020
President- Resident Hall Association
SUNY Buffalo State
09.2019 - 05.2020
Resident Assistant
SUNY Buffalo State
08.2017 - 01.2018
Group Leader
Phipps Neighborhoods
11.2015 - 08.2017
Master of Education - Higher Education Student Affairs
University At Buffalo
Bachelor of Arts - Political Science
SUNY Buffalo State
Bachelor of Arts - Sociology
SUNY Buffalo State
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