Gracelynn Frank
Spokane,WA
Summary
A determined and motivated professional well versed in facilitating a positive interpersonal relationship with clients and staff. A partial college education in communications and radiology. Trained in various software programs including Powerpoint Word and Excel as well as company specific software in documentation of clientele.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Sapphire Health Services
Spokane, WA
09.2023 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Assisted with facilitation of activities. Encouraged residents to attend and socialize.
Customer Service Representative
Northwest Wells LLC
Spokane, Washington
05.2019 - 05.2021
- Trained employees on store security, monetary procedures and customer service expectations.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Explained goals and expectations required of trainees.
Customer Service Representative Agent
Alorica
Spokane, WA
06.2017 - 12.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Consulted with customers to resolve service and billing issues.
Direct Support Professional
Aacres LLC
Spokane, WA
05.2015 - 07.2017
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
High School Diploma -
Spokane Falls Community College
Spokane, WA06.2013
Some College (No Degree) - Radiology Technology
Spokane Community College
Spokane, WASkills
- Working With Special Needs Clientele
- Operations Management
- Interpersonal Skills
- Detail Oriented
- Proficient in Microsoft Word, Excel, Powerpoint
- Inbound and Outbound Customer Service
- CRM Software
- Data Entry
- Information Security
- Records Management
- Medical Terminology
- Experience Operating In Compliance With HIPAA
- Electronic Medical Records
- Medical Records Management
- Front Desk Operations
References
References available upon request.
Timeline
Administrative Assistant
Sapphire Health Services
09.2023 - Current
Customer Service Representative
Northwest Wells LLC
05.2019 - 05.2021
Customer Service Representative Agent
Alorica
06.2017 - 12.2018
Direct Support Professional
Aacres LLC
05.2015 - 07.2017
High School Diploma -
Spokane Falls Community College
Some College (No Degree) - Radiology Technology
Spokane Community College
Similar Profiles
Jazmine ThomasJazmine Thomas
Life Enrichment Director at Sapphire Health ServicesLife Enrichment Director at Sapphire Health Services
Paloma PerezPaloma Perez
Caregiver/Med Aide at Sapphire Health ServicesCaregiver/Med Aide at Sapphire Health Services
Terrina McAfeeTerrina McAfee
Dietary Director at Sapphire Health Services-Brighton CourtDietary Director at Sapphire Health Services-Brighton Court