GRACE M. LÓPEZ MERCADO
Arecibo,Puerto Rico
Summary
Dedicated administrative professional with a solid track record in fast-paced office settings. A collaborative team player renowned for excelling in a broad spectrum of clerical tasks while providing unwavering support to colleagues. Recognized for exceptional customer service and client relations skills, ensuring a positive and responsive experience for all. Proficient in advanced MS Office tools, adept at correspondence writing, and skilled in database organization. Known for unwavering responsibility, punctuality, and productivity, whether working independently or as part of a team. These qualities make me a valuable asset in any administrative role.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Agentes De Seguros Múltiples
07.2021 - 05.2023
- Efficiently managed phone systems, ensuring prompt message delivery to staff and welcoming visitors.
- Implemented an effective record filing system to enhance document organization and management.
- Skillfully scheduled client appointments for staff teams.
- Meticulously handled phone and email correspondence.
- Successfully managed filing systems, data entry, and various clerical tasks.
- Actively supported coworkers and staff members in daily tasks.
Administrative Assistant
Professional Pharmacy
09.2019 - 05.2020
- Responsibly handled phone inquiries and customer interactions.
- Produced detailed reports to aid in decision-making processes.
- Provided exceptional customer service and operated the cash register.
- Demonstrated strong organizational skills as an archive organizer.
Student Practitioner for the Drug Court Program
Centro Judicial De Arecibo
02.2024 - 04.2024
- Improved student understanding by incorporating real-world examples and case studies into lessons.
- Conducted research on active cases that resulted in a detailed report on the sequence of events leading to the culmination of each case.
- Specialized note-taking in probation cases that aided in the correct processing of said cases.
- Assisted in interview facilitation for future program candidates.
- Did various administrative tasks to ensure proper execution of day to day activities.
Education
Bachelor Of Behavioral Science & Community Affairs - Criminology
Pontifical Catholic University of Puerto Rico
06.2024
High School Diploma -
Administración De Empresas Abelardo Martínez Otero
05.2020
Skills
- Advanced Proficiency in MS Office Suite
- Exceptional Correspondence Writing Abilities
- Proficient in Database Organization
- Strong Customer and Client Relations Skills
- Effective Time Management
- Excellent Customer Service Skills
- Filing
- Minute Taking
- Documentation and control
- Critical thinking abilities
- Courtroom Etiquette
Accomplishments
- Children's Rights in Theory and Practice -Harvard University | Administrative Assistant Certification- Administración de Empresas Abelardo Martínez Otero
- LANGUAGES - Spanish: Native Language - English: Advanced Proficiency
Timeline
Student Practitioner for the Drug Court Program
Centro Judicial De Arecibo
02.2024 - 04.2024
Administrative Assistant
Agentes De Seguros Múltiples
07.2021 - 05.2023
Administrative Assistant
Professional Pharmacy
09.2019 - 05.2020
Bachelor Of Behavioral Science & Community Affairs - Criminology
Pontifical Catholic University of Puerto Rico
High School Diploma -
Administración De Empresas Abelardo Martínez Otero
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