GRACE M TEUTLE
Riverside,CA.
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Rep
SUNRISE RESPIRATORY CARE
Riverside, Ca.
12.2020
- Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
- Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Preparing and analyzing the billing and setup paperwork for patient services
- Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Review patient insurance documents and determine what procedures will be covered in addition to required deductibles
- ER UNIT SEC
CSR
Pomona Community Medical Center
Pomona, CA
04.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and recorded information in electronic medical records.
- Performed record keeping by logging client information within secure contact-tracing software.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
ER Unit Secretary
Whittier Hospital Medical Center
WHITTIER, CA
10.2017 - 11.2019
- Processed and managed patients’ records in the folders and in the system for doctors and nurses to view and access the patient’s information
- Review patient insurance documents and determine what procedures will be covered
- Handled patient’s requests by operating intercom room service system, delivering those requests to assigned nurses and technicians
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Patient Registration Specialist
LONG BEACH HOSPITAL
LONG BEACH, CA.
11.2017 - 01.2019
- Input patient information into a computer system and verify necessary physician referrals and insurance authorizations
- (CERNA)
- Assisted to make sure that clients properly fill out and sign all relevant insurance and hospital release forms
- Review patient insurance documents and determine what procedures will be covered
- Assign beds and carry out procedures to admit, transfer, or discharge patients
- Keep an accurate record of payments received and then provide patients’ insurance companies with the proper paperwork that reflects all related transactions.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
CSR
SOLAR SHINE SERVICES
HACIENDA HEIGHTS, CA.
11.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
CSR MANAGER
iTALK WIRELESS
San Bernardino, CA.
03.2010 - 06.2016
- Vast experience selling an assortment of telecommunications devices ˇ Proficient in voice technologies and IP networking solutions
- Extensive knowledge of mobile technology and related software applications
- Set sales goals and developed effective training procedures
- Managed customer requests and dealt with customer service issues
- Provided product demonstrations for customers
- Implemented strategies to improve sales.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Care Host
Crossover Health
Eastvale, CA
12.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assembled admissions pages and added new pages to patients' charts.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned, sanitized and moved hospital equipment.
Education
High -
Montebello High School
Medical Office Assistant - Health Management And Clinical Assistance
S.D.J.C
San Diego, CA(BLS) Basic Life Support (BLS) Certification for Healthcare Red Cross - undefined
11.2018
Skills
- Call Documentation
- Customer Account Management
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Calm and Professional Under Pressure
Certification
Skills Active listening - 10+ years
Adaptability Attentiveness - 10+ years
Conflict resolution - 10+ years
Creativity Decision-making Dependability Effective communication
Empathy Friendliness
-
10+
years
Work Ethic,Stress Managment,Flexibility,Positive Attitude - 10+ years
Timeline
Patient Care Host
Crossover Health
12.2021 - Current
CSR
Pomona Community Medical Center
04.2021 - 09.2022
Customer Service Rep
SUNRISE RESPIRATORY CARE
12.2020
Patient Registration Specialist
LONG BEACH HOSPITAL
11.2017 - 01.2019
ER Unit Secretary
Whittier Hospital Medical Center
10.2017 - 11.2019
CSR
SOLAR SHINE SERVICES
11.2015 - 06.2017
CSR MANAGER
iTALK WIRELESS
03.2010 - 06.2016
High -
Montebello High School
Medical Office Assistant - Health Management And Clinical Assistance
S.D.J.C
(BLS) Basic Life Support (BLS) Certification for Healthcare Red Cross - undefined
Similar Profiles
Daniel CerdaDaniel Cerda
Medical Delivery Driver at Sunrise Respiratory CareMedical Delivery Driver at Sunrise Respiratory Care
Justin PetersJustin Peters
HR Coordinator at Sunrise Respiratory CareHR Coordinator at Sunrise Respiratory Care
Angelina MartinezAngelina Martinez
Prior Authorization Specialist at Sunrise Respiratory CarePrior Authorization Specialist at Sunrise Respiratory Care
LIGIA F. ESTURBANLIGIA F. ESTURBAN
Learning Trainer at AMAZON ONT5Learning Trainer at AMAZON ONT5
Eugene HalpinEugene Halpin
Pest Control Service Technician at Orkin Commercial ServicesPest Control Service Technician at Orkin Commercial Services